Community Builder

This role will be involved in the ideation, implementation and refinement of community building strategies to ensure that users have a good volunteering experience. Separate to marketing or sales, this role’s focus is on retaining and increasing engagement rather than increasing the user pool. You will lead community engagement initiatives and collaborate with your team members in Product Development to continually lift the user engagement on and off our platform.

We’re seeking a proactive person who can design creative user-centric strategies to engage volunteers from corporate and university backgrounds, and representatives from volunteer-involving-organisations (VIOs). This is a unique and exciting opportunity to apply your soft skills whilst building a purposeful career. You will be able to put your own stamp on how Communiteer builds communities to amplify social impact.

Responsibilities
- In collaboration with the Community team, create and drive our community engagement strategies to achieve our business objectives;
- Drive and coordinate our community engagement initiatives.
- Plan, coordinate, execute and validate the factors that lead to high user engagement;
- Facilitate successful virtual volunteering and provide technical support as needed;
- Listen and respond to user communication to better understand our personas;
- Work with the Employer and Educator Strike Teams to ensure that all new programs and services are implemented with the client smoothly;
- Monitor the ‘health’ of the community and provide insights to improve user experience;
- Any other work-related deliverables as directed by the Community Engagement Managers.

This is an unpaid opportunity for students to hone their practice and to experience a work environment over a 3-4 month period for 3 days per week.