Customer Care Officer
Skybridge Tullamarine / Work From Home, Melbourne
Job Description
$30 P/H WORK FROM HOME
Key Responsibilities
Receive and respond to inbound customer service calls and emails regarding the status of jobs, customer enquiries and complaints;
Undertake outbound calls to confirm customer and contractor appointments;
Provide information and support to a range of customers, end users and contractors;
Escalate customer and contractor issues to internal stakeholders for resolution as required; and
Maintain a database of detailed interactions of tasks and actions completed.
About You:
You will have strong attention to detail together with proven customer service and administration experience in a fast paced, Customer Contact Centre environment;
Sound interpersonal skills together with a professional and engaging telephone manner;
You are adaptable, customer focused and enjoy performing a variety of tasks in a dynamic; environment;
Training and support will be provided; and
Proficient data entry and computer skills.
Key Responsibilities
Receive and respond to inbound customer service calls and emails regarding the status of jobs, customer enquiries and complaints;
Undertake outbound calls to confirm customer and contractor appointments;
Provide information and support to a range of customers, end users and contractors;
Escalate customer and contractor issues to internal stakeholders for resolution as required; and
Maintain a database of detailed interactions of tasks and actions completed.
About You:
You will have strong attention to detail together with proven customer service and administration experience in a fast paced, Customer Contact Centre environment;
Sound interpersonal skills together with a professional and engaging telephone manner;
You are adaptable, customer focused and enjoy performing a variety of tasks in a dynamic; environment;
Training and support will be provided; and
Proficient data entry and computer skills.
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This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.
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Skybridge
Member since: November 2021
Description:
Skybridge delivers high volume field installation & maintenance programs on behalf of corporate and government clients. We work closely with clients to understand their objectives and design programs that meet their objectives.
Industry:
Information & Communication Technology