Customer Service Officer
Converge International Melbourne, Melbourne
Job Description
Unique, solutions focused customer service role (inbound calls and administration, no sales)
Work with a fast paced and passionate team working to help people build positive mental wellness within the workplace
Convenient CBD location
Extensive on the job training is provided, along with regular coaching, development and support
Opportunities for progression in a rapidly growing organisation
Fixed term role for 12 months with an opportunity to become permanent
We are seeking dedicated Customer Service Officers to join our energetic and friendly Client Services team. Working in a team of about 60 – you’ll be reporting to the Client Services Manager, supporting a variety of customers across Australia requiring EAP assistance. There is extensive on the job training provided, with six weeks dedicated to familiarising you with the organisation and setting you up for success.
You will have a genuine passion for customer service, and enjoy problem solving and take ownership of enquiries. You will appreciate working with a variety of customers, from many industries, and have an interest in building a career in a unique customer service environment within a national EAP organisation.
Responsibilities include:
Understanding the client's needs and respond to queries on a case-by-case basis
Triaging incoming calls, intake activities and appointment scheduling
General administration
Converge International is a market leader in providing workplace health and wellbeing and people risk management solutions. We assist some of Australia's largest industry, government and corporate clients in supporting their people in building healthy workplaces and resolving their people issues. We provide a range of Employee Assistance Programs, counselling and crisis response services.
We’re looking for a motivated self-starter who can demonstrate:
A professional phone manner
Ability to work under pressure in a fast-paced, flexible environment
Experience in dealing with a diverse customer base
Strong attention to detail with high levels of accuracy
High levels of empathy and care for customers, with a solutions-focused approach in handling customer queries
Is tech savvy, and has the desire to learn new systems and strong administration skills
Key details:
Multiple positions available
Working week: Monday – Friday, optional weekend days
Hours - 7:00am – 9:00pm weekdays, 8:00am-6:00pm weekends, rotating roster
Start date – Commencing 8th of August 2022
If you are customer focused in all you do and would like to join a high performing, energetic team, we would like to hear from you.
Applications will be reviewed on an ongoing, rolling basis.
Work with a fast paced and passionate team working to help people build positive mental wellness within the workplace
Convenient CBD location
Extensive on the job training is provided, along with regular coaching, development and support
Opportunities for progression in a rapidly growing organisation
Fixed term role for 12 months with an opportunity to become permanent
We are seeking dedicated Customer Service Officers to join our energetic and friendly Client Services team. Working in a team of about 60 – you’ll be reporting to the Client Services Manager, supporting a variety of customers across Australia requiring EAP assistance. There is extensive on the job training provided, with six weeks dedicated to familiarising you with the organisation and setting you up for success.
You will have a genuine passion for customer service, and enjoy problem solving and take ownership of enquiries. You will appreciate working with a variety of customers, from many industries, and have an interest in building a career in a unique customer service environment within a national EAP organisation.
Responsibilities include:
Understanding the client's needs and respond to queries on a case-by-case basis
Triaging incoming calls, intake activities and appointment scheduling
General administration
Converge International is a market leader in providing workplace health and wellbeing and people risk management solutions. We assist some of Australia's largest industry, government and corporate clients in supporting their people in building healthy workplaces and resolving their people issues. We provide a range of Employee Assistance Programs, counselling and crisis response services.
We’re looking for a motivated self-starter who can demonstrate:
A professional phone manner
Ability to work under pressure in a fast-paced, flexible environment
Experience in dealing with a diverse customer base
Strong attention to detail with high levels of accuracy
High levels of empathy and care for customers, with a solutions-focused approach in handling customer queries
Is tech savvy, and has the desire to learn new systems and strong administration skills
Key details:
Multiple positions available
Working week: Monday – Friday, optional weekend days
Hours - 7:00am – 9:00pm weekdays, 8:00am-6:00pm weekends, rotating roster
Start date – Commencing 8th of August 2022
If you are customer focused in all you do and would like to join a high performing, energetic team, we would like to hear from you.
Applications will be reviewed on an ongoing, rolling basis.
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This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.
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Converge International
Member since: July 2022