Corporate Account Manager

The purpose of this role is to build relationships with a defined portfolio of small and medium enterprise customers, acting as the main point of contact for all account needs and providing an exceptional customer experience. Via a telephone account management model, drive the retention and renewal of existing business through proactive and ongoing customer engagement.

Responsibilities:

Establish and/or maintain a direct relationship, primarily through telephone contact, with defined customer base to understand their business goals, needs and issues

Develop ongoing customer engagement/account plans and proritise portfolio of customers

Drive marketing activities and work with customers to propose suitable products, services and upgrades to maintain and grow revenue

Identify and win new business through sustained contact with the customer, and by building a sales pipeline and opportunity management

Successful completion of sales administration activities to enable tracking of customer interactions and engagement

Partner with internal subject matter experts and external partners to identify and deliver customer solutions

Conduct regular health checks with customers and liaise with relevant Vocus support areas to achieve issue resolution, and ensure ongoing customer retention and satisfaction

Track and manage upcoming contact end dates and business renewals

Partner with internal business areas i.e. Billing to resolve any issues and problems faced by customers, and deal with complaints to maintain trust

Skills:

Minimum 4 years’ experience in sales

Ability to be persistent and answer objections

Natural ability to connect with people via phone

Exceptional written and verbal communication skills

Good research skills and the ability to translate information into resonating statements

Highly organised and timely with follow up

Ability to ensure consistency of standards/procedures and promote efficiencies

Negotiation, conflict management skills

Outstanding commitment to customer service and internal and external customer experience

Capable of building strong and effective working relationships with key internal and external stakeholders across different cultures

Problem-solving skills