Hotel Operations System Support

Job Description

In this role you will be our Property Management System (PMS) expert and guardian. This system is critical to the smooth running of our hotel operations and enables us to communicate with guests, check guests in and out, complete trust accounting and more. The PMS we use is CMS Hospitality!

Using our brand new helpdesk system (Fresh Service) you will support 60+ hotels with training, questions and troubleshooting system issues that arise. You will need exceptional time management and communication skills to ensure tickets are prioritised and actioned in a timely manner.

You will be supported by two senior team members to operate afterhours support on a rotational basis (2 weeks on, 2 weeks off). Afterhours support is between 5:00pm and 7:30am, 7 days a week, while on call you will receive an additional allowance to your salary.

You will need to have a good understanding of hotel operations, and trust accounting to support the end of month requirements. Additionally, you will need to work on the 1st of the month to support the operational team. If this date falls on a weekend or public holiday you will receive 1 day of time lieu.

This role offers the flexibility to work from home (WFH) a couple of days a week. Our office is located in Maroochydore on the Sunshine Coast, we have beautiful beach views, great coffee and a supportive, fun team.

Key responsibilities:

Offer support, training and troubleshooting for properties and other departments

Establish and build strong relationships with the hotel teams

Maintain and update the Property Maintenance System

Provide CMS end of month support on the 1st of every month

Provide afterhours support on a rotational basis

Provide assistance to the Director of Operations as required 

Qualifications

To be successful you will need:

Previous experience using a Property Management System

Understanding of Trust Accounting and Strata Title and Service Apartments management

Strong hotel background with at least 2 years’ experience

Advantageous if you have worked with CMS Hospitality

Advantageous if you have worked with Oaks Hotels and have an understanding front office operations in a Supervisor or Manager capacity

Ability to work independently and communicate effectively

Availability to work on call outside of business hours – 2 weeks on/2 weeks off

Availability to work the 1st of the month, regardless of if it is a weekend or public holiday (time off in lieu is given if working a weekend or public holiday)