JOB DESCRIPTION
What can we offer you?
Open to either Melbourne or Sydney location 35 hour working week Brand new agile workspaces in Collins Square or Barangaroo Professional environment where your career path really matters and is supported in our global organization Great team environment with energetic and supportive colleagues Genuine work life balance About the Role
As a Client Success Manager in the Mercer Career Products team – you will be responsible for managing a portfolio of clients within the Industry Networks team . Ensuring our remuneration and benefit benchmarking products are meeting client needs and providing insights into their industry that adds value to their business and strengthens our client relationships.
Core Responsibilities
Manage and grow a portfolio of clients within a particular cluster of industries, that may include, for example:Professional Services and EducationFinancial ServicesActuarial Science & Data AnalyticsHospitality, Industry Associations & Club forums Success measured by client retention, revenue growth, and where applicable, database growth metrics Translate raw data into insights and presentations for delivery to industry HR leaders Maintain client satisfaction levels by ensuring effective onboarding, orientation and query resolution Keep on top of market and remuneration trends as well as client feedbacks / insights. Draw on deep industry and product knowledge, as well as broader HR and remuneration experience to become a trusted advisor and demonstrate value to clients Develop and maintain relationships with key contacts in the industry and maintain significant presence in the sector including client steering committees if relevant Proactively support clients to provide accurate data submissions to meet our internal deadlines Lead industry events (virtually and face to face), client webinars both pre and post survey release to maintain close contact with the market and communicate new insights Work closely with Project and Product Managers to support clients with data queries, data submission and provide trends insights Work closely with Client Engagement Managers, Business Development/ Sales and Marketing teams to support the development of product specific marketing materials to effectively market and sell assigned products Work with the Customer Service team to ensure client contact details are maintained and updated Ensure invoicing is accurate and timely Support revenue reporting and forecasting activities for assigned products
About you
Business and commercial acumen Product management and HR and remuneration experience 1-2 years working within a remuneration or reward environment preferred Ability to interpret complex data into easy to understand language Ability to learn about a wide range of products Ability to work with online product-related tools and be a technical expert to assist clients Ability to understand how survey trends are likely to impact on end users Comfortable with public speaking to small-to-large audiences – both virtual and in-person Strong time management skills Intermediate/ Advanced Microsoft Excel and PowerPoint skills Have great presentation, written and verbal communication, engagement and interpersonal skills Be able to work under pressure and have the skills to manage multiple requests/ projects/ pitches Business development skills Local market awareness and presence: communication, public speaking, thought leadership To be successful you will need to:
Be a confident communicator, able to work with and effectively manage a diverse range of internal and external stakeholders Strong client focus – able to confidently talk to clients from a diverse range of backgrounds at all levels (both in person, via email and on the phone) Be able to work under pressure and have the skills to manage multiple requests for support at the same time Have strong attention to detail Apply
Please apply using the link below.
Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
Mercer is an equal opportunity employer committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex (including intersex), marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.
Mercer
At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. At Mercer, we say we Make Tomorrow, Today.
