Manager On Duty – Hotels In Gold Coast

There has never been a better time to join The Star Gold Coast team as the Hotel Assistant Manager.

In this role you will liaise with guests to provide security and customer relations, ensuring exceptional customer service is received by all guests during their stay. With excellent communication skills and meticulous grooming, you will be a confident individual with a clear understanding of what it means to deliver a truly unique guest experience.

What can we offer you?

A Permanent, Full Time position

30% staff discounts across our award-winning venues on all 3 of our properties

Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships

FREE buffet meal with a new menu every day at our Employee Dining Room

Uniform prepared and ready for you daily on property

Generous Paid Leave for primary and secondary carers

The Star is an Employer of Choice for Gender Diversity awarded by WGEA

Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

What are we looking for?

Hotel management & rooms experience

Demonstrated leadership skills

Proven ability to handle guest enquiries and concerns

Knowledge of Opera PMS system preferred

High level customer service experience

Flexibility to work across a 24/7 roster including weekends

About us

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more! It is a destination that offers relaxation and fun at the same time!

Our Culture

At The Star, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from people of all cultures, ages, religions, genders, LGBTIQ+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities.

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.