Guest Services Attendant | Ft

About Us

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world-class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

About the role

• Completing car park validation transactions, validating access cards etc.
• Handling customer queries & maintaining a high level of product knowledge.
• Maintain a customer focus in all services, ensuring customer service delivery is top priority.

About You

Highly passionate about guest experience? The successful candidate will be a hospitality professional who enjoys daily interaction with a goal to achieve guest service excellence every day

• Positive attitude and willingness to learn
• Passion and enthusiasm for providing 5-star customer service
• Previous experiences with Opera is advantageous
• Bilingual/Multilingual is advantageous

Our Benefits

• FREE buffet meal at our back of house staff dining room!
• 30% Discounts across award-winning restaurants
• Discounts on accommodation in our luxury hotels
• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Lifestyle discounts including gym memberships and laundry services
• Discounted staff parking every day including weekends and late nights
• Paid training, ongoing career development opportunities

At The Star, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from people of all cultures, ages, religions, genders, LGBTIQ+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities.

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.