Parts Sales Coordinator

WesTrac is an equipment solutions company and one of the world’s leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Due to internal growth and career progression, WesTrac are now seeking the skills and experience of a Part Sales Coordinator to join our team. Reporting to the Part Sales Supervisor, the Part Sales Coordinator will be responsible for the delivery of high-level service to all our WesTrac Customers, ensuring they receive an exceptional customer service experience.

In this customer facing and over the phone customer service role, this individual will be finding and identifying machine parts for customers and providing cost effective solutions for the delivery to the customer. Additionally, they will ensure that all parts orders and inquiries are processed in a timely and accurate manner.

Location: Parts Distribution Centre, South Guildford 

Roster: Monday – Friday

To be successful the following is required: 

Demonstrated customer service experience in a sales or service environment with the ability to positively influence and negotiate

Excellent conflict resolution skills and demonstrated experience in navigating challenging situations

Working background in the automotive or mining industry highly desirable

Ability to be solutions focused with demonstrated and proactive problem-solving

A willingness to work a revolving roster as well as overtime

Strong Computer skills including but not limited to MS Office, inventory management and warehousing systems

What we offer:

Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program

Job security with a consistent pipeline of work

Unrivalled training and development via The WesTrac Institute

Family-friendly, Perth-based rostered work – Stay home every night

Fantastic team environment and inclusive work culture

Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more

Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options