Trade Specialist Team Member – Toowoomba Trade Centre

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.

Our Trade Centres provide a delivery and pick up solution for key building lines, offering our commercial customers a service, delivering bulk quantities of stock to work sites. We partner with our commercial customers, helping them manager their project with a ‘whole of build’ solution. We stock a select number of core builders’ lines, that allows our customers to build from the slab up. Everything from timber, insulation, cladding, windows, doors and appliances. Our Trade Centres take the pick/pack and delivery of these bulk products out of our store environment which allows our stores to focus on giving the best customer experience and supporting other trades.

Looking for a change into a role that allows you to have weekends and evenings off work? Our Trade Centre Team Member role is a fantastic opportunity for someone looking to work Monday to Friday and who values not working public holidays and over the week of Christmas whilst continuing to be challenged and learn more about Bunnings and our Trade Customers.

We are looking to recruit a Customer Service Officer / Trade Specialist Team Member to support our Toowoomba Trade Centre in Queensland Australia, this Monday to Friday role will be reporting directly to the Trade Centre Coordinator that will provide help and support in this next stage of your development with Bunnings.

As unique as this role is, we also require an exceptional problem solver, who has the potential to make a real genuine difference by putting our team and customers always first. Being an inspirational team member who has pragmatic thinking and thrives in a fast-pace role.

You will be responsible for the day-to-day sales support of in-bound calls, emails and face to face interactions whist ensuring the highest level of customer service in the network is maintained. You will have or have the ability to develop in-depth building / construction & supply chain knowledge and experience paired with excellent influencing skills that enable the team to thrive while ensuring continuous success & development of our commercial strategies. You will utilise our COS Quoiting and CCRM (Customer Management) systems to process orders and manage our client orders.

What you can expect to do:

• Process Purchase Orders for our Clients
• Contribute to a great team culture
• Be the conduit between our customer service teams & order fulfilment sites
• Build strong relationships with all Internal stakeholders such as Account Managers and local stores
• Support accurate orders for our account management teams
• Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers
• Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base

What we need from you:

• Strong Planning & organisational skills
• Ability to prioritise & Manage time Effectively
• Attention to detail
• A proactive approach and willingness to learn
• Excellent communication skills

What you will get from us:

• Training, Development, and opportunity of career growth
• Discounts in Bunnings and partnering Retailers
• Yearly Health Checks, Mental Health Support, Flu Vaccine and other Health incentives
• Work-Boots Re-Imbursement
• Financial advice, Share Plan options, Travel and Car Rental Discounts

Apply today or get in touch for further information. Applications must have a CV and Cover Letter to be considered.

You’ll be part of a workplace where you’ll feel like you belong.

There’s so much on offer when you’re part of the team. Our flexible and informal work environment helps bring balance between work and home. Then there’s the fun stuff like team discount at Bunnings and other Wesfarmers brands, incentives, discounts from corporate partners (such as private health insurance) and cost price food and drinks at the Bunnings café. We also offer 12 weeks paid parental leave, regardless of gender, and you will have the opportunity to create a real difference in your community and environment. Join us and experience Bunnings from the other side of the counter.

Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

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