V- Corps Receptionist

Start your mission volunteer experience with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.

The volunteer Corps Receptionist role provides client friendly operational support through receptionist services as required including but not limited to welcoming clients, responding to telephone calls, interpreting and catering to the initial welfare and needs of the clients and performing general administration duties consistent with a reception environment.

Role Capabilities

Acts Ethically and with Integrity

• Supports a culture of integrity and professionalism.
• Represents the organisation in an honest, ethical and professional way.

Focus on People we Serve

• Is mindful of the impact of own role on those TSA serves in the community.
• Provides service appropriately and responsively to the needs of people.
• Recognises the need for referral and takes appropriate action.
• Confirms satisfaction with services and addresses or escalates complaints.

Make Sound Decisions

• Actively seeks out input from others and shares own ideas to achieve best outcomes.
• Makes sound, timely decisions leading to effective service delivery.

Demonstrate Accountability

• Demonstrates accountability aligned to internal and external requirements.
• Supports and acts in compliance with the records, information and knowledge management requirements of TSA.

Think Analytically and Solve Problems

• Identifies issues that may hinder completion of tasks and finds appropriate solutions.
• Willingly seeks out input from others and shares own ideas to achieve best outcomes.
• Identifies ways to improve systems or processes which are used by the team/unit/department.

Key Tasks of the Role: Expected Outputs and Measures

Undertake administrative functions

• Respond to phone calls and direct calls to the appropriate personnel.
• Meet and greet guests, interpret their needs, screen and prioritise guest appointments.
• Perform basic administration functions such as data entry, filing, archiving and other clerical tasks associated with the role.

• Contribute to creating a positive and caring atmosphere in the office.
• Provide excellent service and support to guests and other staff.

Provide quality customer service

• Answer phone calls politely.
• Refer people to appropriate Salvation Army services. Follow up with Manager if unsure.

• Exhibiting professional image of the office environment at all times, as outlined in TSA Code of Conduct
• Accurate information provided to guests at all times.

Maintain a safe and healthy environment

• Monitor and rectify any health and safety concerns within the centre. Escalate issues that cannot be attended to the Manager.

• Report any potential health and safety concerns to Manager in a timely manner.
• Complete hazard/ incident and accident form in a timely manner.

Qualifications and Experience Requirements for the Role

• Experience in receptionist roles and customer service highly desirable.

• Previous admin/ reception experience is highly desirable

• Competency in computer use and Microsoft application necessary.

Mandatory Requirements Of The Role

• Complete The Salvation Army’s mission volunteer induction, training and registration process.
• Complete integrity checks for the role as required by TSA, TSA is a ChildSafe workplace.

Time and Roster Commitment For This Role

Tuesday and/or Thursday 9:15 to 3:15, or other times

As agreed with the Line Manager.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a National Police Check.

The Salvation Army is committed to the safety and wellbeing of all workers, clients and visitors. As part of this commitment, certain areas of work require vaccinations such as for COVID-19 and flu. Information on required vaccinations will be provided in the application process. Please consider this requirement when applying to a position at The Salvation Army.