Customer Service Sales Consultant

Inbound Sales Contact Centre (no cold calling), Mile End Location

Permanent Full-time positions, Salary of $60,205 plus 10.5% super

Flexible work arrangements including working from home after probation

Your new opportunity

Due to significant growth and internal movement a fabulous opportunity has arisen to join RAA’s local friendly Retail Sales Team. We’re looking for people who are passionate, customer centric and enjoy creating memorable experiences for our members. To be successful you will have a drive to succeed and the ability to provide excellent service over the phone while multi-tasking with computer systems.

Our Retail Sales Consultants provide immediate and effective solutions to our members, coupled with achieving brilliant sales targets together with:

Ensuring quality conversations to identify customer needs and offer best solutions.

Being the first point of contact for our members and potential customers.

Utilising procedures and guidelines to make good business decisions for RAA and our members.

Becoming multi-skilled and able to provide information to new and existing members about all of RAA’s extensive products including Insurance and Road Service.

Plus much more, found in the position description 

We pride ourselves on ensuring our staff succeed, and as such, RAA will provide a thorough and structured training program. The role will be commencing Monday 15th May which will include 4 weeks full-time training of system and product knowledge.

Our contact centre is open Monday – Friday between 8am to 6pm (you’ll work on a rotating roster during these hours- shifts are 8 hours with opportunity for overtime) as well as some rostered and optional overtime Saturday shifts between 9am to 12pm.

About you

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:

Experience providing excellent customer service and a passion to help others.

Previous sales experience with the ability to meet and exceed targets.

Solid attention to detail and the ability to multi-task.

Proficient with the use of computers.

Strong communication skills both verbally and in writing.

Benefits

To ensure our employees feel valued, empowered, and supported we provide a range of employee benefits including:

Flexible Work Arrangements including working from home after probation period.

Sales Rewards Program with the ability to earn additional income.

Free RAA Premium Road Service and discounts on all RAA Products and Services.

Ongoing Training & Development Opportunities & Study Support Program.

On-site Cafe with trained barista.