Sales Support & Administration Coordinator

Reporting to the Retail State Manager, the primary purpose of the Sales Support & Administration Coordinator – Retail is to provide a comprehensive and local back office and frontline support to our state-based Optus Business Retail teams.The Sales Support & Administration Coordinator will assist the Business Retail Sales teams and Business Coaches in achieving and exceeding targets, reducing sales revenue drag. This role will assist our 300+ Retail stores and Harvey Norman stores, providing support so that they can better support our Business customers. The Coordinator will be tasked with exceeding channel, customer and business expectations; driving a timely and exceptional customer experience.

The Sales Support & Administration Coordinator manages the onboarding process of new and existing customers, makes relevant adds/moves/changes and administrative account changes when appropriate. The role comprises of transactional processing, including System & Administrative support to the Retail teams, assisting with finalising sales orders, trouble shooting orders, systems support and related issues. In addition, the Coordinator provides reporting, analytics, activity and productivity measures to ensure the team are meeting and exceeding their KPI’s; liaising between the Retail Sales teams and the National Sales Support team.

Key Responsibilities:

• Sales support to local Business Sales Teams – assisting with sales orders once submitted, trouble shooting orders, assistance with technical issues
• Assistance in communication & follow up with frontline teams from internal support groups. Outbound contact with customers with open communication when required
• Identify & provide feedback on sales & market trends
• Provide excellent level of support to Sales teams, meeting SLA’s for tasks
• Providing timely feedback to sales teams, support on collation of information & updates
• Identify areas of improvement and work with internal teams to drive positive outcomes
• Maintain strong working relationships with internal & external stakeholders to drive operational outcomes, maximise speed to activation and provide appropriate feedback

About You:

• Strong customer service background – customer centric approach & customer focus
• Solutions focused, ability to take ownership and follow up
• Excellent time management skills & ability to work autonomously
• Skilled in building and maintaining collaborative relationships with internal & external stakeholders

The Perks:

• High growth business unit, new team with ability to shape and influence process
• High variety role, every day is different
• New, state of the art offices in Adelaide
• Team-oriented, people-first culture & management
• Encouraged career development & progression pathways
• Hybrid working arrangements, 3 days in office, 2 days WFH
• Competitive salary package, bonus and incentives
• Access to a wide range of employee benefits and discounts, including retail partner discounts, discounts on Optus products & services, and access to health & wellbeing services

Sounding like an opportunity you’d say ‘Yes!’ to?

Hit ‘Apply Now’ to submit your application for the role, including a copy of your current resume. Due to the fast-paced nature of our business, applications will be short-listed on a rolling basis – so please submit your application as soon possible.

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

Please note: As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment. In light of the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19 by 1st December 2021 and will require vaccination for certain roles as well as access to Optus workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.