It Helpdesk Support Analyst

Derrimut VIC 3026

• Join Australia’s leading lighting retailer that is continually going from strength to strength!
• Full-time permanent role in a close-knit and friendly team
• After completing on-site training, this role will revert to a hybrid working arrangement: 3 – 4 days in the office, 1 – 2 days working from home
• Questions? Please contact Steve on 0457 535 904

About Beacon Lighting

At Beacon Lighting, we understand how vital lighting is to the way you live, work and feel, which is why we are passionate about helping our customers make the right choices. Every day, we are driven by a single purpose – to create a positive impact by enhancing wellbeing and helping you love the space you’re in. Because we don’t want you to just live brighter, we want you to live better, live well, live lighter, live smarter, live warmer, live cooler and live life.

The Role

Located at our Derrimut Distribution Centre, we are looking for a dedicated IT Helpdesk Support Analyst to support our IT systems across our national retail store network. 

You will be joining a team of 4 IT Helpdesk team members, reporting to the Helpdesk Lead.  Our work involves working alongside multiple IT departments ranging from Applications Support, Infrastructure and Finance.

Your day-to-day work will be liaising with IT, Support and Retail team to ensure the efficient running of our Retail stores.  This is a full-time role with occasional after hours/weekend support where required.

Key responsibilities will include:

• Be a first point of contact for our stores
• Hardware and software diagnosis and providing escalation to Level 2 team members when required
• Supporting of Windows desktop, notebook operating systems, applications, along with Apple MacOS notebook and iPhone
• Setup and configuration of desktop, notebook, and peripherals
• Participate in our rotating after hours on-call roster
• Time management and accountability.

About You

To be considered, you will demonstrate the following experience and attributes:

• Prior experience in an IT/Helpdesk environment (3 years)
• Retail POS systems support is essential
• Windows OS knowledge a must
• Experience with Apple macOS is desired
• Excellent written and verbal communication

Benefits

We are looking for someone to join our close-knit team of IT professionals, with great culture and friendly environment. The role should be for someone who considers Helpdesk and Managed Services as a career, not just a job.  We are looking for the next leaders at Beacon Lighting to join our team.

In return for your efforts, we offer an attractive salary package, generous product discounts and a great supportive team culture. Based in Derrimut, this role also offers flexible working arrangements that enable significant time working from home.  This is a fantastic opportunity to work within an ASX listed company that has been constantly evolving and striving for success for over 50 years.

How to Apply

If this sounds like you, we’d love to hear from you! Simply click on ‘Apply Now’ and follow the prompts to complete your application.