Sales Support Officer Programmed Skilled Workforce

PERSOLKELLY are looking for an experienced Sales Support Officer to join one of their clients that lead the way in building products within Australia

Sales Support Officer

PERSOLKELLY is one of Australia’s largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

We are working with a leading building products organisation located in Welshpool. Our client is looking for an experienced Sales Support Officer to join their team on a temporary basis working 38 hours per week.

Working hours are very flexible and would suit school hours, or students.

Working hours: Full time hours (flexibility on start and finish times)

Start Date: ASAP

Duration: 3 months (potential permanent opportunity depending on performance and business requirements)

Pay rate: $35ph+ Super

The Role

Some of the key responsibilities of this role include:

Inbound customer service calls, assisting with enquiries and issues

Process product returns

Process customer credits

Complaint management

Providing superb customer service to all customers in regard to product / service knowledge

Building new, and nurturing existing relationships with key stakeholders

Identifying and assessing customers’ needs to achieve satisfaction

Taking and processing orders for Insulation products via phone

Liaising with Customers / clients in regard to the status of their orders / updates on installation

Actively seek out opportunities to enhance customer service through various means and initiatives

Potential to progress into assisting with scheduling of installations

Assisting with Administration support in financial functions – payment / invoicing support

Role Requirements

Ideal candidate will have 1-3 years’ experience in a phones-based Customer Service role or working in a call centre

Experience understanding diverse product and service offerings

SAP experience very desirable!

Ability to establish strong working relationships across the organisation – including sales, operations, logistics, despatch, etc, to ensure customer satisfaction and loyalty

Excellent people skills and the ability to build rapport and manage client relationships

Excellent verbal and written communication and organisational skills

Computer literate – advanced Excel user, able to quickly grasp the use of different systems and manage infrastructure and system challenges.