Claim Investigator 1

About Woolworths Group

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

 

Why Woolworths Group

• Australia’s most trusted retail brand
• Unlimited growth opportunities within all our businesses
• Flexible work arrangements
• Exceptional company culture
• Employee retail discounts
• Financial services discounts
• Health and Wellbeing services

The Opportunity

• Collaborative and dynamic team that has seen a lot of internal growth and promotions
• Experienced and Invested Leader who is willing to proactively coach and mentor to enhance capability within the team
• Varied role with broad exposure to all teams and verticals across the business

The Role

The purpose of this role is to ensure Woolworths and our Vendors are being paid the correct remit of all claims and discrepancies arising from a supplier providing products to DC’s and/or stores; including Promotional Rebates, Pricing dispute claims, and Trading Terms claims. The role of the Investigator is to triage and manage Vendor claims to a recommended outcome whilst working with Category Teams and the Vendor to mitigate the current frustrations for all stakeholders.

Day to day in the role

• Investigation of supplier claims, with recommendations supported by documented evidence
• Provide reporting on Claims
• Provide support for Category Teams in dealing with claims
• Provide support for Vendors when dealing with claims
• Liaise with Financed Shared Services and Woolworths Finance Teams
• Provide insights to the Business Support Team to ensure  future category training to mitigate issues recurring including Trading Terms negotiation

Experience & Capabilities

• SAP knowledge and experience (use) – required
• SAP Vendor Trading Terms knowledge – required
• SAP Article knowledge- required
• SAP Accounting knowledge – highly advantageous  
• PMR knowledge and how a category loads promotions
• Complete understanding of End to End category management principles in dealing with suppliers including the Grocery Code and methodology
• Microsoft Office suite
• Have a good knowledge and understanding of the WOW buying team

Power skills

• Strong engagement, facilitation and communication skills
• Proven stakeholder management skills
• Proven ability in using process ideology and being able to develop and follow process
• Empathetic approach to suppliers and category teams
• Actively participating Team player
• Attention to detail and accuracy
• Ability to make decisions and provide recommendations based on factual analysis
• Target driven
• Resilience to escalate cases in a factual manner

#LI-hybrid

#Work180

Grow with the Group
 

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
 

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we’re all about creating better experiences – for our customers and for each other.
 

We’d love to hear from You
 

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can follow us on LinkedIn or see more opportunities via www.wowcareers.com.au.
 

#LI #LI-Hybrid