Administration Officer / Medical Receptionist

Administration QLD – Other Part Time Icon Cancer Centre Australia
Administration Officer / Medical Receptionist – Icon Cancer Centre Toowoomba

Fast Paced Medical Administration Role within a  Friendly and Supportive Team

Permanent Part Time  (16 hrs / 2 days per week) – Located within St Andrew’s Cancer Care Centre, 280 North Street, Toowoomba QLD

Our vision is to deliver the best care possible, to as many people as possible, as close to home as possible. A true team makes that happen.

What do our people say about their work at Icon?

“The reason why this work matters to me is because we’re making a difference in every single patient’s life. No matter where they’re from, what their story is or what their background is – it’s about making them feel comfortable while they’re going through their radiation treatment journey.

“The perception of Icon being a global company has developed over the last few years. But the basic principles of why we all turn up to work each day haven’t changed at all. We’re like a big family, which is really nice.” Cushla Edwards – Clinical Lead Radiation Therapist

About the Role:

We have an opportunity for an Administration Officer to join our team. The overall purpose of this position is to be the first point of call for Icon Cancer Centre patients and assist the greater Administration team in their day to day duties. Reporting to the Administration Manager, you will be responsible for the delivery of administrative services providing exceptional customer service to all patients, their carers’, other external clients as well as your colleagues.

Key Responsibilities:

Welcoming patients, collecting and entering personal details.

Scheduling appointments.

Answering telephone calls and responding to enquiries.

Entering and processing patient billing (Private Health and Medicare).

Monitoring and assessing the administration care path of all patients.

Maintaining and managing patient information.

Supporting Icon’s WHS Officers and committees to effectively carry out their responsibilities.

Modelling and promoting Icon’s vision and values.

About the person we’re going to hire:

We are looking for a an experienced Medical Receptionist/Administrator with outstanding customer service to join our team. We are looking for someone who is proactive, personable and enthusiastic about the role. If this sounds like you, we’d love to hear from you.

Skills & Experience:

Experience in a similar, medical treatment facility type role, desirable.

Experience with Medicare, DVA and Private Health Insurance.

Excellent organisational and time management skills.

Ability to communicate with clarity both verbally (face-to-face and telephone) and written.

Ability to use computer systems – competence required in Word and Excel.

Delivery of excellent client service (to internal and/or external clients).

Possessing basic knowledge of medical terminology.

About Icon

“Opportunities come at Icon that you don’t get at other places. It also means there are endless professional development opportunities with different projects. Open your mind – see what possibilities are out there in Icon.” – Georgina Whelan – Site Manager, Icon Cancer Centre 

Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision – to deliver the best care possible, to as many people as possible, as close to home as possible.

We bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally. This care is delivered by a strong, experienced and passionate multidisciplinary team.

Patients are at the heart of everything we do. Our care is truly end-to-end. Our growth is fast. Our technology is cutting edge. And our social impact is global.

Here’s why our people choose us :

Purpose, at Pace:  We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.

Impact, at Scale:  We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.

Connection, at Heart:  Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

Opportunity, at Hand:  We’re constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

Excited to join us?

At Icon, build relationships that matter.