Customer Account Executive

Location: Brisbane / Hybrid

Remuneration: Attractive package with incentives

About the role: 

Reporting to the Head of Coal Customers the Customer Account Executive is accountable for the strategic, commercial and operational management of a portfolio of Aurizon’s top tier customers. Within this role you will assist in the ongoing development and delivery of Aurion’s customer strategy.

Key Responsibilities

• Manage all operational activities in accordance with the relevant safety, legislative & enterprise standards
• Build, maintain and enhance strategic customer relationships
• Manage and monitor contract performance to meet or exceed revenue budgets
• Develop systems and reporting to ensure contractual compliance and yield maximisation
• Develop, maintain, and execute account management plans and engagement strategies
• Proactive communication with customers across commercial and operational interfaces
• Develop and execute strategies for contract renewals; negotiate all contractual variations
• Devise strategies to identify and deliver growth from existing accounts
• Identify and lead continuous improvement projects with customers
• Connect to the rail haulage market for competitive intelligence and market strategy
• Promote the “First Choice” strategy by advocating for the customer across the business

About you: 

• Extensive negotiation experience with the ability to influence diverse work groups
• Effective business acumen, leadership, and strategic thinking skills
• Analytical and problem-solving skills to optimise business processes
• Knowledge of statutory requirements and policy guidelines relative to operations
• Highly resilient with the ability to thrive under pressure and handle competing demands
• Action-orientated with a readiness to challenge the status quo
• Customer and externally orientated, with a talent for innovative customer solutions
• Comfortable with demanding revenue targets and motivated by achieving results
• Exceptional interpersonal skills and ability to influence, collaborate and engage effectively
• Extensive experience in commercial roles relevant to the coal supply-chain
• Proven negotiation skills, high level of financial literacy with clear commercial acumen
• Advanced contract skills, with an ability to provide clear instruction to legal specialists
• Advanced understanding of statistics and excellent analytical skills

What we can offer you: 

At Aurizon, we support the development and growth of our employees to reach their full potential.  With a National portfolio of operations, we offer a diverse and inclusive environment with long term and exciting career opportunities.  Some of our benefits include: 

• Development and growth opportunities 
• Access to female and Aboriginal and Torres Strait Islander mentoring programs 
• Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands 
• Parental Leave Program and Super Booster 

At Aurizon we believe in connection 

It is our ability to connect that strengthens communities, industries and builds economies. It helps to embrace diversity in our workplace and that is the experience we want for everyone. We are building a culture where everyone is seen, heard and valued, because of their diversity. We value inclusion throughout the whole company and encourage you to apply. 

About Aurizon 

Aurizon is Australia’s largest rail freight operator and a top 100 ASX company.  Each year, we transport more than 250 million tonnes of Australian commodities, connecting miners, primary producers, and industry with international and domestic markets.  

We strive for a diverse, collaborative, creative and a high-performance culture that celebrates the contribution of every employee and provide opportunities for career development in a dynamic work environment.