L1 Service Desk Agent

Part time opportunity – Work around school pickup commitments

Long term development opportunity in a growing organisation

Be part of a collaborative team & supportive management culture

Hybrid role – Flexible work from home options

About us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

This is a great opportunity for an IT Service Desk agent to be involved in supporting our customers across a wide variety of technologies. You will provide high levels of services from a Level 1 support perspective and thrive on ensuring that your customers receive an exceptional level of service. This part time role provides the opportunity to manage school pick up & other commitments. It is based in our Macquarie Park office and/or work from home.

Main Duties

Providing 1st level of support to customers

Troubleshooting user desktop related problems using the phone and remote access tools

Escalating problems to 2nd/3rd Level support or 3rd party vendors

Performing Server tasks: Active Directory account creation / O365 and Citrix troubleshooting

Performing AD and O365 Administration

Performing Printer Management and troubleshooting

Logging all calls and jobs via the ITSM system

Providing a high level of customer service and communication, meeting and exceeding client expectations

Managing warranty and hardware returns

Ensuring all outstanding calls / issues are resolved or escalated

About You

To be successful in this role, you will need to have a strong focus on customer service as well as have a broad set of technical skills. You will need to be organised, have great communication skills and have great attention to detail. Key skills & experience include:

At least 3 yrs experience in technical support in an IT Support role

Excellent knowledge of Microsoft desktop operating systems

Excellent knowledge of Microsoft desktop applications (MS Word, MS Excel, MS Outlook etc.)

Excellent knowledge of TCP/IP and networking

Excellent troubleshooting skills

Excellent verbal and written communication skills

Excellent telephone manner

Ability to work in a team environment with a shared workload

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customer we support.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Some benefits include

Free onsite parking at Macquarie Park office

Birthday Leave

Additional leave during year end shutdown (Canon Day Leave)

Health insurance at discounted premium rates

Canon products for employees at discounted rates

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. As an equal opportunity employer, all applicants will be considered. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team?