Manager, Content Strategy And Operations

Manager, Content Strategy and Operations-00009IF0

Manager, Content Strategy and Operations

Do you have experience in leading digital content strategy and delivery for a large organisation?

Permanent, full-time role

Clerk Grade 11/12 – Salary range $134,411 to $155,445 plus superannuation and annual leave loading

Parramatta CBD location with hybrid work options available

About the Department of Education

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information about the Department of Education, please visit

About the role

Bring your content strategy and operations expertise to one of the most-visited sites in the NSW Government – education.nsw.gov.au, you’ll lead a team of passionate advocates for customer-centric content who are at the forefront of running a complex website for parents, educators and community members in the education sector.

You will be responsible for the management and quality of the content across the department’s digital channels, with a focus on increasing engagement and positive customer behaviours. You will also be:

Championing and delivering the department’s content governance framework

Leading stakeholder engagement and providing direction on new digital content projects

Managing and developing your team to build a high-performance and creative team environment.

Developing innovative strategies in collaboration with project leads and digital and communication subject matter experts to achieve the department’s strategic priorities

For further information please view the

About you

Demonstrated expertise in leading digital content strategy and delivery in a large corporate environment

Strong leadership skills and ability to collaborate and influence key stakeholders to champion projects and strategies

Thrives in a high-volume, high-pressure environment and can navigate complex government requirements

Strong analytical skills including the ability to identify trend and performance expectations based on operational considerations and optimize digital content strategy to achieve results

Experience leading and developing high-performing teams

Essential requirements of the role

Valid Working with Children Check for paid employment

Key knowledge and experience

Experience in Adobe Experience Manager, Salesforce Marketing Cloud or a similar applications

Strong knowledge of all streams of contemporary digital practice including design, content strategy, data management, architecture

Knowledge of and commitment to implementing the Department’s and upholding the and to ensure quality outcomes for Aboriginal people.

Benefits

Opportunity to make a difference at Department of Education

Flexible work-life balance

Competitive salary

35-hour week