Perth – Branch Assistant (full Time)

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times

Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays

Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately

Ensure personal presentation standards are met and uniform is kept clean and in good condition

Actively participate in branch promotions

Report all customer complaints to Branch Manager

Keep up to date with Branch emails during shift

Participate in branch training activities to ensure existing and new products are fully understood

Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

Be able to demonstrate how you have made a contribution to a successful team

Have previous experience of working in a small team

Show willingness to help and support team goals

Time Management

Be able to demonstrate how you have managed your own priorities in a work situation

Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

Previous experience of selling within a retail or Financial Services environment

Able to work to targets and follow agreed negotiation techniques

Customer Focus

Have previous face-to-face customer experience

Can clearly articulate your opinion of excellent customer service

Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

Have good listening skills

Be able to solve basic customer and colleague communication issues

Can take instruction and communicate confidently with colleagues and customers

PC Skills

Have knowledge of menu driven computer systems

Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

Be fully prepared to work additional hours at short notice in other branches