Senior Administration Officer

Position title Senior Administration Officer Directorate Lifestyle and Community Location Karp Court Award – Classification City of Gold Coast Certified Agreement 2019 – Stream A Administration Level 4 Salary Details Hours per week Position summary

Senior System Administration Officer (Renewals)

Inspired by lifestyle. Driven by opportunity.

That’s the vision of the City of Gold Coast . 

City of Gold Coast is Australia’s second-largest local government authority, and our people are united in their passion for delivering the best for our City. We live; work and play in our enviable natural landscape and have the unique opportunity to see the positive impact our individual contributions have on our community every day.

We are City of Gold Coast

The Gold Coast presents the opportunity of a lifestyle. The ideal place to live, work and play.

As the second largest local government authority in Australia, with a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community, the City of Gold Coast provides a great place to belong.

People are our most valuable asset, and we are focused on building a culture that empowers every person to do their best.

About the role

Situated within the City’s Health and Regulatory Services (HRS) Branch, the position’s primary function is to coordinate the renewal processes and systems that are critical to the delivery of regulatory programs within the City’s HRS Branch. This includes the renewal of all licences ( food licences, advertising device licences), permits ( parking permits, roadside dining permits) and registrations ( dog registrations) administered by the HRS Branch.

Key Deliverables of the position include:

•         Coordinate the process for HRS Branch licence and permit renewals
•          Maintain and update renewal templates in line with stakeholder requirements
•         Manage the schedule for licence and permit renewal tasks
•          Liaise with stakeholders about timeframes with the renewal process.
•          In consultation with relevant business areas ensure data errors affecting licence / permit issue and renewals processes are identified and corrected
•          Coordinate with printing of licences and permits including liaising with the City’s Print House.
•         Coordinate the import of renewal files into LGP Pathway.
•         Ensure proof files have been received from print house for each print run and appropriately check the file.
•         Conduct LGP Pathway testing.
•         Ensure all stakeholders are updated in a timely manner through the renewal process.

About you

To be successful in the position, you will require:

• Experience in coordinating regulatory renewal processes and systems.
• System skills and experience – particularly in regulatory, document management and purchasing systems.
• Microsoft Office Suite skills and experience
• A detailed understanding of or ability to learn the regulatory process required in licence renewals
• Demonstrated people management skills, including an ability to plan and organise self and others to ensure the timely completion of tasks.
• Excellent communication skills both verbal and written.
• Proven ability to build and maintain strong relationships.
• Experience and ability to provide a high-quality service to internal and external customers, deal with the general public, and promote a positive image of the Council.  

What is in it for you?

When you join the City of Gold Coast, we provide pathways and opportunities for you to grow and achieve your potential; and we look out for your health and wellbeing with our Fitness Passport and Employee Assistance programs. We have a generous superannuation scheme and an employee-driven Social Club to help save you dollars on events and activities to get you amongst the action!

How to apply  

Click on the ‘Apply’ button below to complete your online application. Please upload your current resume and a cover letter (of no more than 2 pages) demonstrating how you meet the requirements of this role. Please also outline your knowledge and experience in coordinating regulatory renewal processes and systems.

The City takes pride in ensuring we hire the right people for our roles and those employed with us are skilled, suitable, and will act in a manner that reflects our City values. Our selection process includes pre-employment checks, compulsory drug and alcohol testing and National Police Check (as required).

The City of Gold Coast is proud to be an equal opportunity employer. We believe that the diverse makeup of our workforce reflects the community we serve. We are committed to creating a diverse workplace and inclusive culture. All qualified candidates are considered for employment regardless of race, colour, age, religion, gender identity, gender expression, sexual orientation, mental or physical disability, or any other characteristic protected by applicable law.

Please note applications for all of our vacancies close at on the listed closing date.