Communications Officer Clerk Grade 1/2

Communications Officer Clerk Grade 1/2 -00009INY

Communications Officer, Clerk Grade 1/2

Multiple Temporary positions (with possible opportunity for the conversion to Ongoing), Casual positions & Talent Pool creation.

Excellent remuneration and employee benefits

Work in a volunteer-based agency supporting communities of NSW

Join a dynamic team that encourages growth and development

Location: Wollongong

You will be required to commence an intensive paid 4-week Training program in person commencing June 2023

About the opportunity

Great opportunity to start with one of the most dynamic emergency service organisations in Australia focusing on assisting flood rescue and provision of other assistance to the community.

The Communications Officer provides customer service to internal and external stakeholders and the community of NSW in accordance with Standard Operating Procedures (SOPs) to ensure the NSW SES State Operations Centre (SOC) provides an efficient and effective customer service responding to incoming enquires or request for assistance across NSW SES.

The role consists of rotating shifts over a 24-hour period of up to 12.5 hours duration, 7 days per week. Ideally applicants will live within 90 minutes travel of Wollongong CBD. 

We are currently recruiting to fill multiple Temporary and Casual roles. As the agency grows there may be the opportunity for some of these positions to be converted to ongoing. The recruitment will also create a Talent Pool for the Communications Officer role within our State Operations Centre.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the NSW community as the lead agency for floods, storms, and tsunamis as specified by the State Emergency Service Act 1989. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

Each NSW SES Unit is as unique and varied as the community it serves, reflecting the vast mix of risks faced and roles required in the diverse locations and communities across the state. In addition to flood, storm and tsunami, our Service provides specialist capabilities that include general land rescue, vertical rescue, road crash rescue, and alpine and remote area search and rescue. The NSW SES responded to over 64,000 requests for assistance from the community over the 2021-22 year. 

The NSW SES has over 10,000 volunteer members, including reserves, and a
full-time equivalent workforce of over 370. There are 262 volunteer Units across the State and our volunteer Units are either local, community-based Units, State-wide or regional Units established to provide specialist capabilities. They are varied and unique in their capabilities, designed to address specific risks to communities of NSW.

About you

To be successful in this role you will:

Be available to complete 4 weeks paid initial training (2 weeks full time, plus 4 x 12-hour shifts within a 8-week period) at the NSW SES SHQ, Wollongong.

Have intermediate level of computer skills including the ability to touch type (with accuracy ns speed) and be able to demonstrate competence with Windows based computer applications

Have excellent communication skills, both written and verbal

Be able to work independently and as part of a team in a time critical environment and high stress environment

Have the ability to think clearly, logically and remain calm in stressful situations

Possess organisational skills including efficient time management, an ability to prioritise tasks and work within defined procedures.

What we can offer you  

Casual hourly rates:
Clerk Grade 1 Year 1 – $37.22
Clerk Grade 1 Year 2 – $38.32
Clerk Grade 2 Year 1 – $39.38
Clerk Grade 2 Year 2 – $40.47

Applicable shift loadings apply on top of these base hourly amounts.

Mental Health & Wellbeing programs and services

Operational and leadership training and development opportunities via LinkedIn Learning and other training avenues to build and maintain skills

Comprehensive immunisation programs including the flu vaccine

Opportunities to build invaluable relationships across emergency service agencies, emergency service committees and other Government and community organisations.

Are you ready to join us?

Click apply and submit as separate attachments:

A cover letter (maximum of one page) briefly responding to the  essential requirements  and your interest in the role;

Responses to each of the  targeted questions (maximum of one page per answer); and

An up-to-date  resume  of no more than four pages detailing your skills and experience relevant to the role