The opportunity
:
Edit, curate and write technical guidance content within our Salesforce knowledge base and other digital platforms that is used across workers compensation teams both internally and externally.
It’s an exciting time at icare where no two days are the same; as a Technical Writer you will:
Work collaboratively with subject matter experts (SMEs) and stakeholders in the preparation of new material and reviewing existing material to ensure a consistent approach to guidance content that is focused on our people’s needs. Document procedural steps that guide our people in using the different applications in our claims management system Ensure content retains technical integrity, is grammatically correct and compliant with the icare brand guidelines. Complete a range of operational reporting that support the day to day operations of the knowledge team Ensure data fields in our guidance content are accurately completed and that related materials and resources are correctly referenced. Your story so far:
Highly developed written communication skills combined with a keen eye for detail and an understanding of adult learning. Experience with managing content in a Knowledge base. Salesforce knowledge base experience highly desired. Previous Workers Insurance experience is highly valued. Technical writing experience with documenting system procedures and other guidance material. What we offer:
icare provides career opportunities and great employee benefits, including:?
Flexible working arrangements to help you balance work and life A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs Comprehensive learning and development support Our People Awards – On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards Access to our Employee Assistance Program icare day – access to an extra day’s leave annual leave loading If you think you’re the right person for this role, send us your resume. Don’t delay as we’re assessing applications as they are received.
icare is the brand of Insurance & Care NSW icare operates a direct sourcing model so no agency introductions will be accepted We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles.
