Personal Assistant To General Manager

JOB DESCRIPTION

This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.

About the role
The Personal Assistant to the General Manager will provide, administrative support, communications assistance, diary management and the security and management of confidential information. This role would suit someone who likes a variety of tasks and has excellent time management skills. Reporting to the General Manager you will a have diverse range of responsibilities and tasks to complete across the hotel.  
Specifically, you will be responsible for performing the following tasks to the highest standards:

• Diary Management, tracking progress on key outcomes and priorities
• Schedule and prepare for monthly meetings and events
• Administer, collate and distribute monthly reports and internal documents
• Making reservations for VIP and regular guests ensuring their preferences are catered for
• Responding to guest queries and resolving concerns
• Efficiently communicate with both internal and external teams for project coordination 
• Completely reports on a monthly basis
• Maintenance of internal social media accounts

What are we looking for?

• Exceptional communication and interaction skills
• A keen eye for detail
• Ideally experience working with Hilton’s property management & reservations systems
• Ownership of tasks from start to finish
• A focus on providing excellent customer service to everyone that you interact with
• Flexibility to respond to a range of different work situations interacting with a wide range of people and positions
• Ability to work under pressure
• Previous administration experience
• Experience working in a fast paced environment
• Previous knowledge of the hospitality industry will be highly regarded

What will it be like to work for Hilton?

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute 

This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.

About the role
The Personal Assistant to the General Manager will provide, administrative support, communications assistance, diary management and the security and management of confidential information. This role would suit someone who likes a variety of tasks and has excellent time management skills. Reporting to the General Manager you will a have diverse range of responsibilities and tasks to complete across the hotel.  
Specifically, you will be responsible for performing the following tasks to the highest standards:

• Diary Management, tracking progress on key outcomes and priorities
• Schedule and prepare for monthly meetings and events
• Administer, collate and distribute monthly reports and internal documents
• Making reservations for VIP and regular guests ensuring their preferences are catered for
• Responding to guest queries and resolving concerns
• Efficiently communicate with both internal and external teams for project coordination 
• Completely reports on a monthly basis
• Maintenance of internal social media accounts
• Ordering of office supplies and equipment
• Assist with the co-ordination of team member recognition, internal committees and initiatives
• Complete other duties as required
• Maintain confidentiality at all times
• Attend hotel meetings and record minutes, as required  
• What are we looking for?
• Exceptional communication and interaction skills
• A keen eye for detail
• Ideally experience working with Hilton’s property management & reservations systems
• Ownership of tasks from start to finish
• A focus on providing excellent customer service to everyone that you interact with
• Flexibility to respond to a range of different work situations interacting with a wide range of people and positions
• Ability to work under pressure
• Previous administration experience
• Experience working in a fast paced environment
• Previous knowledge of the hospitality industry will be highly regarded

What will it be like to work for Hilton?

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute