Manager Privacy And Complaints, Public Trust Office at Queensland Government (Brisbane)

Job Description

As Manager, Privacy and Complaints you will manage a team responsible for the privacy and complaints management functions for the Public Trustee. You will be valued for your experience in realising strategic and operational objectives and project managing the future business of the Public Trustee.

Mandatory requirements

While there are no mandatory qualifications for this role, experience in a similar role and/or authoritative knowledge and practical application of the Right to Information Act 2009 and Information Privacy Act 2009 is highly desirable.

Relevant tertiary qualifications would be highly regarded.

Your key responsibilities include:

Manage the Privacy and Complaints team in accordance with contemporary Human Resources principles and practices.

Manage and advise on the ongoing improvement of the Public Trustee’s comprehensive privacy and complaints management frameworks, ensuring the Public Trust Office has appropriate accountabilities and a robust operational structure to meet key legislative obligations.

Monitor the complaints management system on behalf of the Public Trustee. Analyse complaints information to identify any trends or systemic issues requiring management action. Liaise with key stakeholders to ensure appropriate actions are identified and taken in line with operational procedures.

Take responsibility for the preparation and review of complex and sensitive complaints, administrative release of information, right to information and information privacy requests.

Liaise with senior internal stakeholders to review complaint responses and contribute to the identification of appropriate actions arising.

Use research, analytical and drafting skills to prepare and review complex policy, procedure, reports, briefing notes, submissions, presentations project plans, business cases, complaint responses and associated materials.

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This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.

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