IT Technical Specialist (L1/L2 Support)
Location: Adelaide Job Type: Permanent Specialisation: Help Desk & IT Support Salary: Negotiable Reference: PR/021249_1679365996 Contact: Daniel Philip Email: email Daniel
IT Technical Specialist (L1/L2) Adelaide Based Permanent Opportunity Exciting Opportunity!
We are seeking IT Technical Specialist to join our client team on a Permanent basis based in Adelaide . As a member of the team, you will provide L1/L2 Technical Support , ensuring the smooth functioning of the IT systems. Your responsibilities will include troubleshooting and resolving a diverse range of technical issues via various channels, including telephone, email, walk-ins and remote Support.
Key Responsibilities:
Troubleshoot and resolve technical issues related to Desktop support, Server support, Hardware, Network and Software installation and Troubleshooting. Triage and troubleshoot faults and service requests, perform first in fix and engage the right resolver groups. Communicate clearly and concisely both verbally and in writing to customers and internal stakeholders. Communicate courteously and effectively with non-IT and IT specialists alike to ensure customer and service level standards are met successfully. Ensure all technical processes and security protocols are correctly followed. Manage and monitor team responses for jobs assigned to queues. Manage, assist and provide advice to staff for resolving and/or providing workarounds to incidents as directed. Demonstrate commitment to improve knowledge base and service quality improvements on a regular basis. Requirements:
02 – 08 years of experience in Desktop and Infrastructure Support roles, especially in operations. Proven experience in a Technical Support environment performing fault investigation, triaging, and resolution. Experience with Virtualisation, VMware and similar technologies. O365 experience is essential for this opportunity due to the nature of the environment. Experience with supporting a Corporate Windows and Linux environment. Experience with supporting Physical and Virtual Environments (Desktop and Servers). Active Directory (users, mailbox management). Operating system support (Windows 10 & 7, Linux and other Operating systems). Office 365, Outlook, Exchange and other Critical Business Application Support Standalone Support. Printing (installation, deployment, configuration, disposals). Complex software installation and troubleshooting. Network (triaging, fault diagnostic, root cause analysis). Working in a Large Enterprise environment supporting customers over the phone and supporting the team with various desktop tickets. Software and hardware diagnostic skills and building/upgrading PCs. Excellent customer service is key. A proactive nature, an enthusiastic attitude and a genuine desire to help people. Ability to work in a complex environment with clients and colleagues located across multiple sites. Innovative and think outside the box mindset. Degree and/or IT Certifications (Microsoft, CompTIA, ITIL, etc.) (highly desirable). Familiarity with ITIL framework. You need to be an Australian Citizen OR Permanent Resident to be eligible for this position.
APPLY NOW for my immediate consideration by submitting your CV in Word Format . Should you have any questions or queries,
