Team Member

Posted: 23/03/2023
Closing Date: 20/04/2023
Job Type: Permanent – Part Time
Location: Broadmeadows
Job Category: Call Centre and Customer Service

Customer Contact Team Member

• Broadmeadows | Permanent Part-Time position available | Office or WFH options
• Community focused role where you can truly make an impact | Not-for-Profit
• Salary packaging benefits mean you pay less tax and take home more!

High performing Customer Contact Team looking for their next superstar – could that be you?  Broadmeadows, Victoria.

Job Description

The role

Reporting to the Customer Experience Manager, this role will be a part of customer-focused, multi-tasking team, predominantly working with inbound calls along with seeing you;

• Provide great customer experience when customers reach us via phone, email, web chat etc
• Identify information about our customer experience through different formats: inbound and outbound calls, or other channels to inform our Voice of the Customer process
• Provide back-end support to our customer-facing teams 
• Aim to provide a first point resolution to the customer’s enquiry, and reduce the volume of transactions that are passed to our frontline team
• Adhere to compliance frameworks and procedures
• Share Customer Champion stories
• Support case load growth of our Employment Services programs

Broadmeadows Office with the option to WFH (Work from Home) dependent on connectivity after training period.

Our Broadmeadows Hub office is located within walking distance of the Broadmeadow’s Shopping Centre and Train Station with parking available as well as facilitates a Quiet / Religious Space.

Previous experience within a Call Centre environment would be highly desirable/favourable and help you succeed in this role.

Desired Skills and Experience

We’re looking for someone who:

• Has a real passion for all things customer service (internal and external)
• Has previous call centre and employment services experience – however not a deal breaker, we will provide full and comprehensive training for the right person with the right attitude
• Has excellent communication skills, who is engaging with our customers and loves to be the first point of contact
• Shows resilience within a fast-paced work environment and willingness to learn
• Is sharp, efficient, and accurate with completion of administration practices, as well as high quality data entry skills
• Can strongly demonstrate multi-tasking capacity
• Has a high level of verbal and administrative communication experience
• Is amazing at internal and external stakeholder relationship management
• Arabic Language Skills (Highly desirable not essential)

Who are we?

Campbell Page is a not-for-profit organisation, delivering employment, labour hire, youth, family, Indigenous, community services and social enterprises from more than 80 locations across four states. We’re on a mission to prevent and reduce unemployment while creating jobs in the communities we’re a part of. 

Campbell Page is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all prospective and current employees. 

The Perks!

What is in it for you? You get to Give some, Get Some and Grow Some:

Give some – As a not-for-profit organisation we give back to local community by donating some of our surplus to our community projects. Genuinely supporting people to change and grow and giving back to the communities we are part of is just one of the things that truly sets us apart.

Get Some – Employee Discounts | Thrive leave (extra leave per year of service) | Employee Assistance Program (EAP) |Access to training to develop and further your career with The Academy and Professional Development | Awards for being Awesome | Refer a Friend Bonuses | Purchase of Additional Leave plus a few more.

Grow Some – create your possible here with us! Build your career and resume here with us: tell us about your professional aspirations and we will invest in your career.

Our values: In all our people, we need someone who will naturally live our values:

We’re in it together | Never give up | Do what’s right | Deliver on our promise

In the spirit of Reconciliation, Campbell Page acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea, and community. We pay our respects to their Elders past, present, and emerging leaders. We extend this respect to all Aboriginal and Torres Strait Islander peoples.

Campbell Page is committed to the safety, wellbeing, participation and empowerment of children and vulnerable people. We have zero tolerance of abuse, and concerns are treated seriously, in line with the law, our internal policies and procedures.

Interested?

You may not meet all the role requirements, however, we do encourage highly motivated candidates to apply, as we can be flexible if you are the right person for our team!

Next Steps: Please apply now – we will be reviewing applications daily.

For people living with disabilities, chronic illness, or neurodiversity, adjustments and support will be made available to create a more comfortably aligned application process. If you require any specific accommodations, and feel comfortable to disclose this, please do let us know and we are happy to facilitate.