Senior Operations Manager, Clerk Grade 11/12 – Housing Contact Centre

Senior Operations Manager

Housing Contact Centre

Location – Liverpool

Employment type – Ongoing

Salary – $134,411 — $155,445 pa plus superannuation and leave loading

Your role

Do you have a passion for customer service and would like to use your delivery and management experience to help make a difference in our public housing operations?

The Department of Communities and Justice (DCJ) vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing, disadvantage.

The Housing Contact Centre (HCC) is a 24/7 operation of approx. 450 staff. The centre delivers NSW clients access to social housing services, including Link2home crisis accommodation, Social Housing Applications and Rentstart bond loan.

The role offers a generous salary package and internal career progression, as well as flexible work agreements, including some ability working from home.

What you’ll do

The role provides strategic leadership across existing contact centre business functions and services, ensuring strong stakeholder engagement, efficient process and service design. The role will work in partnership with contact centre leadership to develop and implement, manage and evaluate new services into the contact centre environment. 

The role managers team of approx. 4 direct reports and works closely with the HCC Director, senior management team and other Directorate within DCJ.

The role will involve occasional travel to various locations across NSW.

The role requires tertiary qualifications in a related discipline and/or equivalent knowledge, skills and experience with a demonstrated commitment to ongoing professional development.

What we’re looking for

Successful candidates require a current driver’s license

Ability to travel occasionally to various locations across NSW

A valid Working with Children Check for paid employment. 

Benefits:

Salary from $134,411 to $155,445 pa plus superannuation and leave loading

Industry leading training with ongoing career development and support

Generous leave entitlements including flex leave

Diverse and inclusive organisation and Supportive and collaborative team culture

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Applications close 30th March 2023 at 11:59pm AEST.

Got a question?

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

Thank you for your interest in this role. We look forward to receiving your application.