Multiple Content Writers

The opportunity

Our client is a community focused federal government agency. They have multiple exciting positions available for APS5 level Content Writers to join the team.

12-month initial Labour Hire contract with the opportunity to extend. APS 6 level role offering hourly + Superannuation. To be based out of their Richmond or Geelong office.

This is a hybrid position offering 2 days working from home, with the remaining 3 on site. work weeks, with work days.

Your responsibilities will include:

Researching, drafting and updating internal and external guidance with a participant focus that reflects the Agency’s policy positions and meets agency’s plain English and accessibility standards.

Interpreting the policy and legislative environment the branch operates in.

Developing or updating guidance material in response to participant and external stakeholder feedback.

Understanding the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.

Providing service delivery knowledge and advice about procedural guidance, practice implementation and operational matters as needed to support an improved participant experience.

Contributing to continuous improvement, maintaining best practice and innovation in the branch.

Managing multiple priorities while maintaining high work standards, governance protocols and accuracy, meeting defined timeframes and performing other duties as requested.

Skills required?

Australian citizenship is a requirement to be eligible for this position
Experience as a content writer and designer with a focus on user-centered services and products

Demonstrated understanding of content design, including accessibility, inclusivity, readability, information architecture, content types and models

Experience collaborating across a multidisciplinary team

An understanding of user stories, prototypes and journey maps

The ability to work productively with subject matter experts and stakeholders

Experience working in a fast-paced and changing environment

Abilities to adapt to change and pivots in priority

APPLY

Submit your resume, or for further information please contact