Receptionist

Number of Positions Available:

1

Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Why this role matters

Corps is a community-focused church, partnering with the wider community to help transform one life at a time with the love of Jesus. This is achieved through Sunday Worship Services, Community Support and Emergency Relief, Thrift Shop engagement, and small groups.

About the role

We are seeking a values-driven Receptionist to effectively manage the reception area of The Salvation Army Phillip Street Community and Families Precinct with a focus on excellent service delivery. This includes welcoming visitors who attend the Precinct and monitoring people entering and exiting the building. Providing assistance to visitors seeking support, including people in distress and refer to appropriate persons or services where necessary. Facilitating the smooth running of the building for tenants, while providing referral pathways to support achieve TSAs Mission, Vision and Values.

You will successfully

• Provide high level customer service assistance to visitors and tenants as the first point of contact, referring to relevant internal services, or external partners as required
• Manage reception and general administration duties including: answering calls; general correspondence, attend to mail and correspondence, photocopying, filing, maintenance and reviewing the shared email account
• Assist Line Manager with finance tasks such as preparing cash payment summaries, banking reports and bank statements; generate and process invoices; receipting donations; banking; reconciliations; payment of accounts.
• Assist community members with support through The Salvation Army Connect Office and ensure foodbank supplies are stocked and maintained
• Ensure the day to day functions of the building are met including security, access, deliveries, lunchroom set-up; and ensuring adequate supplies in staff areas, public spaces and toilets etc.
• Assist with emergency procedures in accordance with TSA processes and training.
• Coordinate the hiring of room facilities, ensuring booking calendar is maintained; all insurance policies, hire agreements etc are in order.
• Coordinate the set up for events and meetings, including room arrangements; digital noticeboards and morning tea etc.
• Assist Line Manager with inbox monitoring and scheduling business appointments as needed
• Communicate effectively with Management on site and at the Gladstone Corps, exercising discretion, judgement and maintaining confidentiality
• Liaise with TSA’s Community Fundraising and Brand/Marketing Teams to support creation of new resources and ensuring displayed collateral is updated as needed
• Report hazards, near misses and incidents to Line Manager as soon as practicable and in line with TSA policies and procedures
• Other duties as relevant to the role, as required by Line Manager

This is a full-time, permanent position located in Gladstone, QLD. Salary and conditions are in accordance with the SCHADS Level 2.1 award.

You will have

• At least 2+ years prior experience in a similar reception or co-ordination role
• Effective Computer skills using Office 365, SharePoint and OneDrive.
• Certificate 3 in Business Administration would be an advantage
• A national police record check is required
• A Working with Children Check is Required (QLD Blue Card)
• First Aid Certificate (or willingness to obtain one)

We are committed to providing a safe environment for our people. Please note that The Salvation Army has a mandatory vaccination procedure

What we offer

• Flexible working conditions
• (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Employee Assistance Program – Independent confidential counselling service
• Financial, retail and lifestyle discounts and benefits
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks leave per year through our purchase leave scheme
• Generous Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA program or activity
• An inclusive culture of dedicated, passionate, and professional team members
• Positively supporting and impacting the lives of others through your career contribution

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We are committed to providing a safe environment for our people. Please note that The Salvation Army has a mandatory vaccination procedure.

We value Integrity, Compassion, Respect, Diversity, and Collaboration