Assistant Manager

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, G’day Parks, El Questro, Rottnest Island, McCracken and a loyalty program G’day Rewards. Employing more than 2000 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

Robe is a South Australian family holiday favourite and we know you’ll love it, too. Multi-award-winning  Discovery Parks – Robe is just an hour from Millicent and four hours from Adelaide.

Our holiday park is a great base for exploring this loved South Australian beach town. What will your itinerary look like? Kick up the dirt and go four-wheel driving through Little Dip National Park. Learn how to surf and catch a wave off Long Beach. Go for a paddle on the Robe Lakes. Taste local froths at the Robe Town Brewery. Discovery Parks – Robe is in the midst of it all. Choose your base: a cabin with the works or a site to set up your own caravan. When the day comes to an end and the cool breeze rolls in, eat your cooked crayfish by the foreshore and watch the sun go down.

About the Role

This position involves a mix of indoor and outdoor functions – at times grounds-based with a maintenance focus and at others front office and customer focused. This position is a live-in role with accommodation provided and as such, you will have a hands-on approach.

Responsibilities will include, but not be limited to:

Exceptional customer service – ensure all staff provide excellent service and efficiently handle guest enquiries

Front Office management – all aspects

Park Operations – ensuring the efficient delivery of all services related to running the asset i.e. customer service, grounds management and cleaning. You will ensure a team culture is built to consistently provide customers with a beautiful, safe and well maintained park

Marketing – review and administration of third party websites, local area marketing and assistance with revenue and yielding

Given the nature of our business and care for customers an on-call roster will form part of the job requirements

Skills & Experience

We are looking for an individual with the ability to develop park team members and lead the park in the Manager’s absence. You will bring to the role:

Demonstrated skills and experience in hospitality management or other related industries

Proven and demonstrated experience in managing, developing and training staff

Strong computer skills, especially in the MS Office suite

A flexible attitude to work, and work hours (including weekends and after hours)

Knowledge and understanding of WHS and responsibilities

Previous experience with RMS or similar reservations systems will be held in high regard

A love of customer facing communication, tourism and ideally the outdoors and the desire to be part of a regional town

 Benefits

Discounted accommodation for you, your family & friends at over 300 G’Day Group holiday parks nationally.

Discounts with our G’Day Rewards Partners including gym memberships, flights, petrol, car and camper van hire, car servicing and more!

Service recognition awards

Access to Employee Assistance Program (EAP)

Internal promotions and opportunities