Field Service Support

We are looking for Field Service Support for Melbourne-based projects for a large-scale project. This is a permanent role with a global IT service leader.

Requirements

• Performing service tasks, identifying technical problems, and making analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades, retrofits, end-of-life services, replacements, etc.)
• Contributing to customer satisfaction by executing service work according to customer orders and expectations.
• Creating and maintaining a good relationship with customers and understanding their needs. Identifying new sales opportunities and communicating them internally
• Preparing all documents and reports to be signed by the customer representative. Making sure that reporting work is done in a timely manner and following up when needed
• Proactively identifying potential equipment failures and requests proactive corrective actions. Troubleshooting equipment failure and making recommendations to avoid repeating the problem in the future
• Proactively identifying suggestions for product and quality improvement and communicating them further in the ABB organization.
• Providing recommendations to management to improve operations and customer service
• Applying safety rules and safe practices as well as environmental responsibilities. Reporting unsafe practices and incidents

Benefits

About Us:

Zone IT Solutions is Australia based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.