Senior Manager Retail Wealth Products – Life (10 Month Fixed Term Contract)

Your team:

Within RBS, the Retail Wealth team is responsible for the strategy, operations and distribution of the Bank’s wealth products through its various retail channels in order to protect, secure and enhance the financial wellbeing of our customers.

Do work that matters

As Senior Manager, Retail Wealth Products, you will be responsible for business planning, launching of new products and initiatives within the Retail Wealth portfolio and defining the customer experience. You will also be responsible for working closely with our business partners to influence product design, features, pricing and policy; driving continuous improvement initiatives to ensure products meet customers’ needs, and implementing effective risk management practices.

You will be leading the optimisation of the on-sale Life and Health offers, its distribution through CBA’s Retail Banking channels, and managing the Advice referrals and legacy CCI portfolio. You will contribute to the Life and Health product strategies and development of an innovative new customer propositions.

In addition, you will be:

• Developing business cases and implementation plans, driving transformational projects, and tracking the progress of initiatives against the strategy and defined success metrics
• Working jointly with our internal/external business partners (including 3rd Party product manufacturer, AIA) to develop and launch product improvements, or new propositions
• Regularly liaising and collaborating with internal/external business stakeholders and partners to influence product design, features, pricing and policy to ensure they meet our customers’ needs
• Designing the end-to-end customer experience, and distribution processes in various retail channels (including Branch, Direct Banking and Digital)
• Working closely with the Retail Wealth Customer Engagement team and CBA enablement partners to achieve customer, and business outcomes
• Leveraging data analysis and “deep dives” to determine any risks and opportunities and recommend and implement actions to optimise the P&L, or customer outcome
• Identifying and managing risks, issues, and incidents across the Retail Wealth portfolio as required
• Developing a deep understanding of customer needs, complaints and identifying improvement opportunities
• Managing the existing life and health portfolios, and implementing ongoing improvement as required
• Managing the existing CCI portfolio and other legacy products, and implementing ongoing improvements as required
• Ensuring Wealth products meet regulatory, compliance and legal requirements, including complying with Group policies for product development or management
• Contributing to the development, implementation and improvement of the Retail Wealth and RBS business, including leading and embedding a continuous improvement culture

We’re interested in hearing from people who have

• Strong analytical and problem solving capability
• Strong communication, influencing and stakeholder engagement skills
• Strong customer focus
• Experience in large-scale projects
• Experience in proposition design, product development, Retail Banking and/or Wealth/Insurance desirable
• No formal qualifications required however, degree qualified in business or related field desired

Your development

If you live the values and demonstrate the people capabilities, we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.

If you’re already part of the Commonwealth Bank Group (including Bankwest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 07/04/2023