Inside Account Manager

Forming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM Travel Solutions is the business travel partner of choice for large national, multinational, and global corporations. We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.

About the Opportunity

The purpose of the Inside Account Manager is to drive customer profitability, retention and growth. In addition, a focus on delivering customer value and best practice travel programs and to increase and optimise the number of services provided to low tier customers.

These customers will be provided with a travel management program in accordance with an agreed low touch service model. The strategic intent of these programs will be to deliver outstanding customer service, improved efficiencies, sound account management practices and use of FCM technology, products & services, resulting in retention and growth.

What you will be doing:

Commercial

• Identify opportunities for value added sales into existing customer base
• Ensure fees are charged as per FCM agreement
• Identify opportunities for growth including leakage and other markets
• Drive customer compliance and growth with directly procured products and services from FCM: air, hotel, car, rail, ground transport, insurance and VIP Services

Relationship

• Communicate with customer at all levels
• Engage with internal stakeholders including operations, finance and support, to deliver value to customer
• Yearly calendar of touch events for all customers (service calls, relationship building, events, reviews marketing campaigns, etc.)
• Monthly touch points with operational team

Innovation

• Keep customer informed of latest FCM products & services
• Be an expert in selling the benefits of all product & service opportunities
• Yearly recommendations of innovation into customer program

Collaboration

• Develop strong internal and external business relationships
• Influence customer to change, to deliver value to customer program
• Uphold FCTG Values and Philosophies

Technical

• Standard technical configuration for all technical products
• Ensure technical configurations are optimised
• Keep customer informed of latest FCM technical products
• Utilise CRM systems (Salesforce) to leverage customer communications and document activities

Data/Analytics

• Create automated schedule of analytics/reporting
• Create standard configuration for analytics/reporting platforms
• Analyse customer data and trends and deliver opportunities through analysis

Business Planning

• Develop and execute a light travel cost management business plan, detailing objectives, strategies and measurable targets
• Measure and deliver on business plan outcomes
• Complete annual review of customer program and offer savings/efficiency improvements

Project Management

• Manage, influence and deliver key customer projects
• Communicate to key stakeholders on key project deliverables

What you will need:

• Minimum 3 years’ experience as a Travel Manager and TMC experience is essential
• Account management experience desired
• Proficient user of Microsoft products, particularly Excel and PowerPoint
• Ability to use GDS (Sabre) is desirable
• Demonstrated ability to build relationships
• Ability to articulate knowledge about products, services and value proposition to customers

In reward for your commitment and performance you will receive:

• On target earnings of $75 k + super
• The opportunity to play an integral role in the growth of the business
• Work with Australia’s largest travel retailer
• Global career opportunities in a network of brands 
• We embrace a hybrid workplace with work from home and office options available
• Travel discounts on flights, hotels and insurance for you, your family and friends
• Thrive in a diverse and inclusive environment
• Discounted financial and health services
• Find our full list of benefits here: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia

FCTG does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to FCTG and no fee will be payable.

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