Freight Investigator

FREIGHT INVESTIGATOR

Location: All Sydney > Sydney

Worktype: Full Time
Salary: 65,000 to 70,000
Profession / Role: Call Centre & Customer Service > Customer Service

Description:

Company

This business is one of Australia’s fastest growing transport and logistics providers. They have significantly grown year on year for the last 10 years to now be known as one of the most respected logistics companies in the country.

Internally, the best part of this business is their brilliant staff culture, it is a fun, dynamic, and highly motivated team that value having high staff morale and creating an environment where everyone feels motivated to come to work and be inspired.

With the head office located in Mascot in Sydney, and the business offers a guaranteed career path for all staff with career ambition.

Position

The position of Freight Investigator is now available. The position is responsible for all enquiries with both customers and carriers.

You will carry out the below:

• Investigating issues regarding missing, damaged or delayed freight
• Coordinating local, interstate and international pick-ups and bookings with customers
• Organising bulk trucks for interstate freight
• Generating consignment paperwork for customers
• Assisting customers in determining the best carrier for any given situation
• Lodging enquiries, bookings and providing quotes
• Assisting with inbound calls when needed

The role is part of a customer service team based in Mascot, Sydney that service clients nationally as the first point of contact for all customers and therefore is an integral team within the business.

Benefits

• $65k-$70k + Super
• Great work/life balance – no weekend work required
• Vibrant work culture with a young, motivated team
• Modern office located in Mascot
• Genuine career scope

Candidate

To be considered for the position all candidates must have the below experience and skills:

• Prior experience working in a customer service-based role within the transport industry is necessary
• Must be skilled and experienced in using typical Microsoft applications, word, excel, etc
• Available for full time employment with standard Monday to Friday office hours
• You must be a team player with the ability to work cohesively with others
• Have a great attitude, with a friendly and warm demeanour with customers
• Excellent communication skills are essential

We are looking for candidates that are looking for a long-term opportunity and who want to immerse themselves in the company culture and be part of the team.

Please note, this role is based in Mascot, Sydney.

If you have the above criteria apply below, or phone Guy on (07) 3172 2074 for more Information. You can also join our Facebook page to be kept updated with all other opportunities currently available. http://www.facebook.com/pages/ROC-Consulting-Group/229597947063513 or visit our website at www.rocconsulting.com.au

Contact: Guy Chillingworth
Date Posted: 6/03/2023 10:38:00 AM