Switchboard And Administration Officer

Administration Brisbane Full Time Icon Group
This is customer service & back office role with no sales, no KPI’s, no debt collecting. Just help and direct our valued patients and clients to the right places and information.

Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision – to deliver the best care possible, to as many people as possible, as close to home as possible.

We bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally. This care is delivered by a strong, experienced and passionate multidisciplinary team.

Here’s what our people said what it takes to succeed and love life at Icon 

You’ll truly want to work together towards our ambitious vision and goals 

You’ll embrace and enjoy pace, progress, and change – we rarely sit still for long 

You’ll need a serious work ethic and a thirst for job satisfaction that sees you putting up your hand to grab opportunities 

A few of our benefits

Discounts and cashback on hundreds of brands through our internal ignite app 

Access to novated lease options via our partner RemServ

Access to paid parental leave 

Access to our Employee Assistance Program (EAP) 

The Opportunity

As a Switchboard and Administration Officer on a permanent full-time basis at our South Brisbane head office, you’ll join a truly connected and talented switchboard team who are passionate about delivering exceptional service so that we’re providing the best possible patient care.

You will provide secretarial and reception support while being the first point of contact for customer queries. Reporting to the Switchboard Team Leader, you’ll be required to work Monday – Friday 76hrs/fortnight (8hr shifts falling between opening hours of 6:30am – 6:00pm).

Our team makes us who we are, they shape our impact and drive our success. And at Icon, you will be a true champion of our patients care by:

Managing and answering the computerized (ARC) switchboard ensuring both internal and external customers receive an outstanding customer service experience

Assisting the courier with distribution of contents from courier bag throughout the day

Actioning franking of mail

Meeting and greeting all visitors if reception is unavailable, providing exceptional customer service

Providing water, tea, coffee to visitors when appropriate

Assisting with other administrative tasks as needed

About You

Experience in a high volume call centre/switchboard environment is advantageous

Positive, team-focused individual with a ‘can-do’ attitude

Exceptional communication and interpersonal skills

Strong attention to detail

Proficient in Microsoft Office

Available to work between the hours of 6:30am – 6:00pm Monday to Friday, with a willingness to occasionally work additional hours during periods of leave within the team

Excited to join us and help change people’s lives for the better?