Complaints Resolution Support Officer – Recruitment Pool

Complaints Resolution Support Officer – Recruitment Pool

Highly energetic, resilient support officer role

Recruitment Pool for future temporary and ongoing roles

Salary ranges from $89,707 to $98,982 plus employers’ contribution to super and leave loading.

Located in Parramatta with hybrid and flexible work options.

About You/ Role
We are currently in the process of creating a recruitment pool for multiple motivated Complaints Resolution Support Officers to join a brand-new team that provides a dispute resolution body for complaints and delivers high-quality experiences that put our students’ and parents’ diverse needs at the centre of decision-making.

In this role, you will provide a wide range of administrative and secretariat services to support the Feedback and Complaints Resolution team.

It’s an exciting environment where no two days are the same. But on a typical day you will:

Provide high quality administrative services

Receive complaints cases through digital channels and directed them to the appropriate officers for resolution

Collect data to support the preparation of reports

Coordinate the facilitation of working groups

Effective communication with parents, Directors, Educational Leadership, principals, subject matter experts and other stakeholders

Skills and Experience

Previous experience in an administrative role

Highly organised with strong communication and interpersonal skills, and the ability to work effectively with people at all levels of an organisation.

Forward-thinking and highly proactive approach to supporting managers and the wider team.

Attention to detail and enjoys working in a fast-paced team environment

Essential requirements

Hold a valid clearance to work with Children (Working with Children Check)

Key knowledge and experience

What We Can Offer You:

An opportunity to work in a supportive and collaborative environment where initiative and hard work are recognised

Flexible working practices with hybrid and flexible work options (35-hour week)

Career development opportunities that allow individuals to grow and reach their full potential

Flex time, and work-life balance – to be a part of an organisation where individuals time is valued

A conveniently located office in the heart of Parramatta CBD with close access to public transport

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a Working with Children Check and National Criminal History Check.

Closing date: Sunday, 9th April 2023 at 11:59pm

A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

Responsibilities

Please refer to the Role Description attached.

Key Application Responses

Seeking a flexible team player who is passionate about customer service and has excellent administration and communication skills to join our Feedback and Complaints Resolution team.