Ad, Digital Product Management at NCS Group (Melbourne)

Job Description

The Optus Digital Commerce & Platforms Tribe’s mission is to build customer love by enabling simple and fast purchases.

We’re on the lookout for a Digital Product Manager who will be responsible for the digital product strategy and roadmap for our Digital Order Capture capability . Reporting to the Director of Digital Product Management – Prospect to Order Domain, the Digital Product Manager will be responsible for defining and delivering digital product strategy and roadmap. This includes a focus on end to end customer experience, enabled by the right platforms and solution architecture, across web, mobile, contact centres and retail stores.

To succeed in this role, you will be a dedicated servant leader with a strategic growth mindset, commercially passionate about making the right decisions for the customer, with thoughtful consideration of technical constraints and possibilities. ‘Soft’ skills associated with strong communication and negotiation, stakeholder management and emotional leadership with digital squads are essential to this role as well. Being data driven around priorities and decision points are also a must have.

You will contribute to our overall Optus eCommerce strategy and roadmap that will see simple, personalised, digital led purchase journeys enabled across all our customer touchpoints.

Typical activities within this role will include:

Strategy: Working with other Product Managers across multiple channels to find opportunities and benefits for new strategic digital ecommerce initiatives that will make up the overall product development and lifecycle roadmap

Commercial: Continuously find opportunities and benefits to form and refine Optus’ digital strategy. Ownership of business cases for new digital technologies will be needed to grow our ability to engage and win new customers.

Customer insights and analytics: Understanding key trends from market, from digital behaviour, performance analytics and experimentation results to resolve roadmap priorities

Capacity Planning: Work closely with the AD of Insights and Planning to articulate requirements and required capacity from squads, IT and ePMO capacity. The intent is to continuously groom our capacity on a quarter by quarter basis, applying prioritisation methods that line up with key stakeholders and overall Optus value streams.

QBR and Roadmap: DPM’s would work with Product Owners to define and present Quarterly Business Reviews for eCommerce tribe in line with Digital COE timelines. Drive roadmap alignment between Product, Digital Capability Roadmap and the Digital Tribes

Industry knowledge and growth: Remain at the forefront of evolving best-practices, trends, innovative technologies and connect with other Digital Product Managers in other industries to apply standard methodology and new value opportunities back into Optus.

About you:
• Degree qualified in Business or IT
• Previous Experience as a Product Manager
• Experience in Online/web related Channel.
• Previous eCommerce and digital purchase experience – particularly in checkout & digital purchase optimisation. Previous experience in service or telecommunications industries is a plus.
• Experience developing cases for investment justification in order to deliver against AOP targets
• Current internet technologies, eCommerce and trends knowledge
• Effective validation of IT solutions and identification of alternative solutions for the delivery of products to ensure Online requirements are met
• Ability to build and maintain effective relationships with key team members and customers
• An appreciation of CX methodologies
• Ability to identify and build efficient solutions that balance customer and market needs with what is realistic, at reasonable cost, in reasonable time and with available resources
• High level Knowledge/skills in Microsoft Excel, Word, Power-point and other Optus specific systems.
• Ability to manage scope, overcome obstacles, address issues and mitigate risks to ensure project success
• Customer focused with a strong drive for achieving sales
• Innovative and creative problem solver
• Strong Analytical Abilities
• Ability to facilitate meetings and workshops, track progress, resolve issues, assign responsibilities and maintain focus to keep on track

So, Why Optus?

Our vision is to be Australia’s most loved everyday brand with lasting customer relationships. By creating unique customer connections, being digital everywhere and delivered by our amazing people.
Every role at Optus helps us to achieve our vision. We believe in the value of an inclusive and diverse workforce for our people to build stronger connections within our teams, with our customers and fuel innovation.
We’re a highly collaborative workplace, and offer a range of perks such as:
• Discounts to Optus products and services, and to over retailers Australia wide
• Ongoing training, mentoring and development opportunities
• Hybrid ways of working
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

It starts with Yes!

To find out more about our culture at Optus, go behind the scenes with our people by searching #OptusLife on LinkedIn.

Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.
As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. We have a COVID-19 Vaccination Policy and also require vaccination to enter our workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.

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This job vacancy was been posted over 40 days ago, but is still active and currently accepting new applications.

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