Front Office Supervisor | The Star Grand (overnight) In Sydney

About the role

Our Front Office Supervisor at The Star Grand Hotel and Residences will oversee the Front Office Operations permanently overnights.

Key responsibilities in the role are but not limited to:

Leading, motivating and engaging our Front Office Agents to continuously deliver five-star service in line with The Star’s Service Culture

Ensuring the professional and efficient operations of the Front Office team

Ability to work independently and respond quickly to guest requests 

Responding to guest feedback and implementing changes to prevent reoccurrence

About You

Highly passionate about guest experience? The successful candidate will be a hospitality professional who enjoys daily interaction with a goal to achieve guest service excellence every day.

Previous duty manager/supervisory experience in hotel/hospitality environment is advantageous but not essential

Knowledge in Opera Property Management System (PMS) or similar

Ability to work independently and take actions on guest requests appropriately

Second language ( Mandarin or Cantonese) is advantageous

Encourage a positive working relationship between departments & team

Our Benefits

FREE buffet meal at our back of house staff dining room

30% Discounts across award-winning restaurants

Discounts on accommodation in our luxury hotels

Paid Parental leave from Day 1, Secondary Carer’s leave also on offer

Mental Health and Wellbeing services

Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Lifestyle discounts including gym memberships and laundry services

Discounted staff parking every day including weekends and late nights

Uniforms provided & maintained for every shift

Paid training, ongoing career development opportunities

About The Star

At The Star, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from people of all cultures, ages, religions, genders, LGBTIQ+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities.

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.