Guest Experience Supervisor

Job Number 23044152
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

THE RITZ-CARLTON, MELBOURNE, TO DEBUT IN MARCH 2023 

We are thrilled to announce the opening of The Ritz-Carlton, Melbourne, in March 2023. Set to redefine luxury in the city, the hotel’s extraordinary design, exceptional experiences and breathtaking views present a stunning new landmark to the Melbourne skyline. Designed with materials inspired by the unique stories of the city, guests will enjoy luxury accommodation, signature dining experiences, holistic wellness spaces and an iconic infinity pool, as well as world-class meeting and event facilities and services. 

The Ritz-Carlton Melbourne is looking for a Guest Experience Supervisor to join the team on a Full-Time basis!  

To Be Successful in This Role 

• A genuinely warm & welcoming demeanour
• Passionate to learn hotel front office processes

About the Role

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions.
• Secure payment prior to issuing room key, verify/adjust billing.
• Compile and review daily reports/logs/contingency lists.
• Complete cashier and closing reports.
• Supply guests with directions and property information.
• Accommodate guest requests, contacting appropriate staff if necessary.
• Follow up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges.
• Balance and drop receipts.
• Count and secure bank at beginning and end of shift.
• Obtain manual authorizations and follow all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.

Perks, Rewards, Motivations  

• The best hotel training opportunities produced independently by The Ritz-Carlton Melbourne and internationally recognized training programs by Marriott International.  
• Access to Marriott’s award-winning Live Fully Rewards Program  
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.  
• Discounts on food & beverage across all our hotels.  
• Recognition programs to keep you motivated.  
• Wellbeing & mindfulness programs to ensure you stay healthy.  
• Employee Assistance Program  
• Dry cleaning or work clothes. 

 
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.