Workplace Experience Concierge

Work for a GWS client in the finance management sectorBe part of a collaborative and innovative team within a corporate environment
Brand new office, based in the heart of Sydney’s CBD 
CBRE is the world’s leading and largest commercial real estate services and investment firm; a growing and visionary organisation, comprised of the best and brightest professionals. Within Global Workspace Solutions, also known as GWS, we are invested in the development and unique needs of our diverse employees and client accounts.   
The Workplace Experience Concierge role is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate and service leader. In this role, you would provide experience services and support to increase individual well-being, personal productivity, and organizational effectiveness. As part of a “front-of-house” team, the Workplace Experience Coordinator is responsible for creating a supportive and comfortable atmosphere by welcoming visitors and supporting all employee-facing services. 

Here’s a snapshot of your day:
Provides coordination and support for delivery of Workplace Services such as: 

• Concierge, Reception / Switchboard, Meeting Room Management, A/V Support, Meeting & Event Management, Food Services, Parking, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset and Workplace Onboarding.Greets employees and announces clients and visitors. 
• Conducts guest registration through badging software. Issues visitor passes and validate parking. 
• Receives and directs incoming calls to appropriate parties.
• Submits janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues. 
• Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request. 
• Assists with light duty adjustments such adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables. 
• Assists with meeting set up, furniture reset, and delivering temporary equipment and supplies. 
• Follows security and emergency procedures as defined for the property. 
• Responds to emergency situations in a calm, efficient manner. 
• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• Provides support for Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management. 
• Ensures all billings for business services are invoiced and billed as required.  
• Maintains records of vendor proof of insurance and contractual documentation in place, per requirements. 
• Delivers orientations, such as tours of facility, how to submit a work order, where supplies are kept and ordering procedure, amenities, and software ordering.  

Skills and experience you’ll need to thrive in this role:

• A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.
• Ability to comprehend and interpret instructions, short correspondence, and memos and to write routine reports. 
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. 
• bility to effectively present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people. 
• Warm, engaging demeanor and positive attitude. 
• Ability to assess circumstances, empathize and offer help.
• Utilize a high level of attention to detail as well as strong interpersonal skills.

What’s in it for you?

• Flexible working days/week, work-life balance
• Rewarding career with great developmental opportunities within GWS and across CBRE 
• A great opportunity to make your mark in a growing business.
• Extensive training opportunities which can be tailored to your career goals

We look forward to hearing from you!