Senior Investigator

The Star is in an exciting time of renewal and transformation we are seeking a Senior Investigator, reporting directly to the Investigations Manager, to lead investigations into complaints and matters of concerns across The Star Sydney.

About us

The Star is in an exciting time of renewal and transformation we are seeking a Senior Investigator, reporting directly to the Investigations Manager, to lead investigations into complaints and matters of concerns across The Star Sydney.

Key responsibilities will include, but are not limited to:

• Manage and conduct background and internal investigations of employees and as directed.
• Carry out or oversee investigations as required of companies and individuals who wish to conduct contractual or other business with The Star
• Pro-actively liaise with the investigation units of other Hotels/Casinos for intelligence purposes and to keep abreast of any developments within the gaming industry.
• Mentor, lead and allocate the investigative tasks of the departments Investigations Officer(s) and occasional employees, such as seconded team members.
• Provide all departments with relevant intelligence, which is applicable to their needs, and assist Surveillance and Security departments with any support they may require.
• Work with Surveillance and Security teams and as required, reviewing videotapes to resolve all inquiries and disputes from internal and external customers and investigate potential misconduct claims against staff and patrons.
• Maintain a constant vigilance to identify, record and report activity affecting casino revenue, illegal or undesirable activity and gaming integrity.
• Liaise and develop networks with Liquor and Gaming NSW, government regulatory and statutory authorities and international, federal and state law enforcement agencies.
• Oversee Police covert operations on site, supervising and supporting the Surveillance Department where required.
• Liaise with Internal Audit to assist with the implementation of procedures and policies to determine proper accountability.

Our benefits

• Flexible and agile working culture across a geographically diverse organisation
• Permanent, Full-Time position with competitive salary + bonus
• Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• 30% Discounts across award winning restaurants and accommodation at all 3 properties
• Lifestyle discounts including gym memberships and laundry services
• FREE meal each day at our Employee Dining Room, including sandwich bar, hot meals and more!
• Discounted parking available
• Flexible working arrangements
• Career development, training, and courses via The Star Academy
• The Star is an Employer of Choice for Gender Diversity awarded by WGEA

About you

• Extensive experience in law enforcement, compliance, investigation or other similar disciplines
• Competency with Intelligence databases
• Ability to conduct investigation and inquiries in the commercial field, including the preparation of reports and submissions with appropriate recommendations.
• Experience in regulatory work environments
• Working knowledge of corporate investigation requirements
• Understanding of laws as they relate to the organisation, in particular, Casino Control Act and regulations and other relevant legislation.
• Ability to plan, priortise and perform role with minimal supervision.
• Confidence in building and maintaining relationships with both internal and external stakeholders.
• Advanced communication skills enabling thorough review of written and oral complaints.

About our culture

At The Star we’re committed to creating a diverse, equitable and inclusive workplace which we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find the balance between work and life that’s right for them and their unique wellbeing needs. 

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

If you have the passion and drive to grow your career in our Investigations team, click on the link below and apply today!