Assistant Manager

About UsG’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 1100 people Australia-wide, G’day Group has a truly national footprint of over 280 holiday parks, including 65 fully owned and operated parks. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. With eyes on domestic and regional tourism like never before we are building a passionate, adaptable, high performance team to deliver holiday memories that put a smile in every g’day.About the RoleThis position involves a mix of indoor and outdoor functions – at times grounds-based with a maintenance focus and at others Front Office Customer and strategic focused. This position is a live-in role with accommodation provided and as such, you will have a hands-on approach.Your responsibilities will span across administrative front office management, to park operations, planning and development. Responsibilities will include, but not be limited to:Exceptional customer service – ensure all staff provide excellent service and efficiently handle guest enquiriesFront Office management – all aspectsPark Operations – ensuring the efficient delivery of all services related to running the asset i.e. customer service, grounds management and cleaning. You will ensure a team culture is built to consistently provide customers with a beautiful, safe and well maintained parkMarketing – review and administration of third party websites, local area marketing and assistance with revenue and yieldingGiven the nature of our business and care for customers an on-call roster will form part of the job requirementsSkills & ExperienceWe are looking for an individual with the ability to develop park team members and lead the park in the Manager’s absence. You will be able to prioritise your workload to achieve daily outcomes whilst also understanding the big picture, always with the customer as the priority. You will bring to the role:Demonstrated skills and experience in hospitality management or other related industriesProven and demonstrated experience in managing, developing and training staffStrong computer skills, especially in the MS Office suiteProven experience in general building maintenance and grounds workA flexible attitude to work, and work hours (including weekends and after hours)Knowledge and understanding of WHS and responsibilitiesPrevious experience with RMS or similar reservations systems will be held in high regardA love of customer facing communication, tourism and ideally the outdoors and the desire to be part of a regional townBenefitsIndustry standard base salary plus all inclusive accommodation for YOU & YOUR FAMILYAnnual bonus based on KPI’sProfessional development & opportunities to grow personally as well as professionallyDiscounted accommodation at our network of parks for you, your family & friendsDiscounted products from our G’day rewards Partners