Supervisor Cctv Maintenance

Requisition Number: 94658Position Number/s: 49010447 Classification: APS Level 6 Location: ACT Division: Major Capability Branch: Operational Capability Section: CCTV & Enforcement Communications Security Classification: Baseline Vetting Salary: $78,700.00 to $93,112.00 Contact: Michael Elliott, Phone:02 5127 7394Period of Vacancy: OngoingNumber of Vacancies: 1.00 Applications close: Thursday 22 April 2021 at 11:59pm (midnight) – AEST. Late applications will not be accepted. Who can apply: Please note this opportunity is available to current Australian Public Service employees and all eligible members of the community. About the Department of Home Affairs: Be part of something bigger: contribute to building a secure Australia that is prosperous, open and united.Join a connected team of professionals, where you can be your authentic self; grow your career while making time for all parts of your life. The Department of Home Affairs is a central policy agency, providing coordinated strategy and policy leadership for Australia’s national and transport security, federal law enforcement, criminal justice, cyber security, border, immigration, multicultural affairs, emergency management and trade related functions. The Department of Home Affairs includes the entirety of the Department of Immigration and Border Protection. It also includes national security, emergency management and criminal justice functions from the Attorney-General’s Department; the Office of Transport Security from the Department of Infrastructure and Regional Development; multicultural affairs from the Department of Social Services; and the counter-terrorism coordination and cyber security policy functions from the Department of the Prime Minister and Cabinet. Overview of the Branch and Section:The CCTV & Enforcement Communications Section delivers and maintains the Department of Home Affair’s operational Closed Circuit Television (CCTV), Ultra High Frequency (UHF) Radio, and a range of other communication networks and assets, to preserve Australia’s border integrity by helping to protect the safety and security of Australia and its citizens. Our operating environment is diverse and characterised by: Installing and maintaining the Department’s operational CCTV & Enforcement Communications at critical/sensitive operational areas, primarily focused on the requirements of the Australian Border Force (ABF) Exploring and developing and delivering new technologies to optimise services for the ABF and other operational agencies in the Home Affairs portfolio Working collaboratively with a range of internal, domestic and international stakeholders including industry Keeping up-to-date with emerging technologies In addition to the Department’s operational environments, there is a strong focus on ensuring interoperability of systems between the Department and other Government agencies, together with support for community activities which requires work to be conducted in a variety of settings. About the role:The CCTV Maintenance Officer works directly to the Assistant Director, CCTV Support & Maintenance, to ensure the maintenance and support requirements for the Department’s operational CCTV network meet the ABF’s operational requirements.The CCTV Maintenance Officer works as part of a team to manage contractors, coordinate routine preventative maintenance inspections and rectify faults to the National CCTV. Faults and issues within the CCTV network and equipment are addressed as part of a Level 2 Help Desk resolver group, working with external service providers and other Level 2 Help Desk resolver groups; and escalating complex issues to the appropriate Level 3 Help Desk resolver groups as required.The CCTV Maintenance Officer is based in Canberra, and is required to interstate travel to regional and district offices as well as other remote localities as necessary.The CCTV Maintenance Officer is expected to have, or be willing to quickly acquire, expertise in procurement and contract management framework, as well as have technical understanding of the CCTV network capability that is managed by the section. On-the-job training will be provided, as well as support to undertake any identified externally delivered courses, in order to achieve and maintain the technical expertise required.The Supervisor CCTV Maintenance is a Systems Administration role in the ICT Job Family. Specific Duties / Responsibilities: Perform tasks to monitor service delivery of external service providers against service level agreements and maintain records of relevant information. Analyse service records against agreed service levels to identify actions required to maintain or improve levels of service, and initiates or reports these actions. (Skills Framework for the Information Age (SFIA) Service Level Management standard Level 3) Identify and resolve network problems following agreed procedures. Use CCTV software and tools to collect agreed performance statistics. (ISFIA Network Support standard Level 3) As the routine contact point, receive requests for support relating to CCTV. Respond to service requests for support by providing information to fulfill requests or enable resolution. Provide first line investigation and diagnosis and promptly allocate unresolved issues as appropriate. Assist with the development of standards, and apply these standards to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation. (SFIA Customer Service Support standard Level 3) Participate in and/or provide professional supervision of CCTV capability delivery and maintenance activities, including review of works undertaken by external service providers where required Contribute to the identification and implementation of CCTV network capability improvement initiatives Assist with other section duties as required. Experience/Role Requirements/Qualifications:The CCTV Maintenance Officer is expected to have, or be willing to quickly acquire, expertise in the management of contractors and external service providers, as well as have technical understanding of the CCTV network capability that is managed by the section. How to apply:Prior to preparing your response it is recommended you review the Work Level Standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership System information relevant to the classification. You are required to submit your application in Home Affairs’ online recruitment system (ourPeople). As part of your application you will need to: Attach your CV Attach your Applicant Response document Provide details of referee/s Include your full name and the Requisition Number – 94658 in the footer of any documents being uploaded. Eligibility and Specific Conditions of EmploymentTo be eligible to work with the Department of Home Affairs you must: Be an Australian Citizen Fulfil the Department’s minimum requirements by satisfactorily answering all screening questions during the application process Obtain and maintain the required AGSVA clearance Obtain and maintain a current Employment Suitability Clearance Satisfy a probation period Undergo a health assessment (if applicable). Technical Assistance If you are experiencing problems submitting your application online, please email the nature of the issues you are experiencing to Recruitment ([email protected]) including screen captures if necessary. A response will be sent during business hours. Notes:Remuneration: The Department offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. Information about employment in the Department of Home Affairs, and advice on how to apply for vacancies can be obtained from the department’s website at http://www.homeaffairs.gov.au/about/careers-recruitment If you are experiencing problems submitting your application online, please email the nature of the issues you are experiencing to recruitment at [email protected]. A response will be sent during business hours. If you have identified as having a disability, please indicate whether you require any support throughout the selection process. For further information please contact Recruitment: [email protected]