Front Office All Rounder- Mercure Canberra Belconnen Hotel

We are looking to build our Front Office Team and as such are seeking a Permanent Front Office All Rounder and several Casual Front Office Team Members. 

The Mercure Canberra Belconnen is currently recruiting for guest service superstars who will bring their hotel reception experience to assist us with the hotel and ongoing operations. You will be the face of the hotel and a part of the first impression, greeting and assisting our guests, ensuring they enjoy their stay.

Our Hotel:

The Mercure Canberra Belconnen is a brand new and vibrant hotel in the Belconnen CBD featuring 125 modern, sleek and stylish rooms. The hotel boasts a fully equipped gymnasium and dedicated car parking for hotel guests. The hotel is directly connected to the Canberra Labor Club where our guests have access to dining and entertainment experiences. 

Our Culture:

You will be part of a great team and fantastic culture at The Mercure Canberra Belconnen. We are looking for team members who will really own the opportunity to be a part of the team, and grow with it. 

About the role:

In this role as Front Office All Rounder you will be required to be available across a flexible roster as you will be the first point of contact for our guests to assist them during their stay. You will provide timely responses to all guest requests, answers their queries and offer creative solutions to their needs whilst delivering the highest level of customer service.

 Duties:

Commitment to working a rotating roster

Engage with our guests on check in, check out and during their stay

Recording information to ensure our guests have a seamless guest journey

Maximize room sales and conversion of enquiries through pro-active sales activity

Assist in other departments in the Hotel when required.

Success Factors:

Knowledge of OPERA is essential

Prior experience in Accor reservations and loyalty management systems will be highly regarded

Experience in a similar role, that you can bring to our dynamic team

You must be able to deliver an intelligent, sleek and professional style of service

A true desire to work, grow and develop in the operations of a 4 Star property,

You will be a Loyalty Program Champion, ensuring the prompt recognition is provided to Accor loyal guests.

Excellent communication skills and the ability to work closely with all hotel departments

Hold a First Aid certificate.

RSA Certificate is required

Flexibility to work varied hours as required, including early mornings, evenings, weekends and public holidays.

Experience in Food and Beverage will be an advantage

Friendly, outgoing personality and an exceptional standard of personal presentation