Field Service Supervisor

About UsSandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. In 2020, the Sandvik Group had approximately 37,000 employees in more than 160 countries.Due to expansion of our operations we require 2 Field Service Supervisors to join and lead our field service team. Standard roster of 9:5 on offer, however alternative rosters will be considered.Areas of responsibilityWork on a 14 day roster cycle (e.g. 9 days on 5 days off), supervising your team of Field Service employeesMotivating, training, and developing your team of Field Service employeesManage, schedule and prioritise service and repair work for our customersLiaising with product support teams for items that require review or redesign to improve the productCoordination and support of all warranty claims for our customersProviding advanced technical support for your team of heavy plant technicians and our customersLeading the Sandvik Safety Culture by conducting yourself in accordance with our EHS Vision to achieve Zero Harm to; our people, the environment we work in, our customers and our suppliers.Your profileAustralian recognised Automotive, Engineering or Electrical Trade Certification – LV Mechanic applications welcomeTechnical experience in the mining industry (underground mobile equipment is looked upon favorably)Supervisory experience in workshop or field service operationsCustomer-focused attitude and commitment to providing efficient internal and external customer serviceExcellent written and verbal communication skillsWhat we offerRole related items including Car, Phone, Laptop and TabletRelocation assistanceA rewarding career with diverse opportunitiesA competitive remuneration package12% Superannuation (2.5% above the superannuation guarantee) on all earningsAn Employee Benefits Program including salary sacrifice optionsCompany Performance Bonus schemeLength of Service Recognition programCompany funded paid parental leaveTraining and development opportunities and Education AssistanceWellness programsOur Company and CultureWe conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Aboriginal and Torres Strait Islander people.Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits here.