Hospitality Operations Manager

Two opportunities available to join Compass Group as a Hospitality Operations Manager supporting our Education sector. Lead a team of Site Managers across QLD.2 x Hospitality Operations Manager opportunities available Positions available due to internal mobility & business growthBrisbane location Chartwell’s philosophy centres on providing tailored, boutique and unique hospitality solutions to the education market. We are passionate about challenging the traditions of these environments by delivering innovative and quality hospitality solutions that reflect the high-street expectations and idiosyncrasies of our market.The RoleAs the Hospitality Operations Manager, you will be responsible for leading our Site Management teams to grow the Chartwells Operations business successfully. As an experienced entrepreneur, your emphasis will be on creating amazing customer experiences in conjunction with running a profitable commercial operation. Whilst understanding the nuances of this managerial position is critical to the success of the business; it’s brilliant leadership that is well and truly at the epicentre of this role. The ability to coach teams, deliver amazing service and create an environment in which customers are able to experience the entirety of the Compass Group experience is conducive to success in this position.Key Responsibilities Providing leadership to the onsite team across Retail, Venues, Restaurant and Accommodation servicesLeading and driving new site mobilisationsBuilding and leveraging effective stakeholder relationships to achieve business objectivesFostering a high-performance culture through continuous improvement and innovationDriving operational efficiency that maximises financial results through conversion of business strategy to operational modelsEffectively oversee multiple sites/operations to ensure that they’re performing to the highest standard including performance within budgets, management of safety outcomes and improved employee capability and engagementActively manage and empower team members by providing them with the correct amount of support and development to optimise performance, deliver annual budget and facilitate growthAchieving client satisfaction and contract retention goals through maintaining and improving existing relationships with key customersFirmly making your mark on the business; creating an inclusive, imaginative and inspiring environment which both employees and customers alike will benefit fromChampioning safety culture & performanceGet the best out of every team member by listening, coaching, supporting and developing them to optimise performance, deliver annual budget and facilitate growth.Create an inclusive, imaginative, inspiring environment where everyone works together to enhance the customer experienceLocal and interstate travel in this role will be required The Person Strong and effective leadership skills; the ability to support, motivate, effectively manage and communicate with individuals from diverse backgrounds is essentialHighly developed commercial skills with experience managing complex contracts and/or P&LsIs uncompromising in the pursuit of high levels of customer satisfaction to deliver a 5 star experience every timeIs detail orientated with a relentless focus on ensuring uncompromising standards and procedures are in place to ensure the basics are right in all areas all of the time. i.e. Great food, great service! Can inspire and lead others to develop a quality branded operationIs a positive, supportive, ambitious leader with experience of carrying out personal development plans, staff training sessions and appraisals Develops effective relationships with individuals at all levels, from diverse backgrounds, cultures and locations Excellent communication and personal skills well suited to building business relationships with existing and potential clients at a senior executive level.Ability to research key target markets and new opportunities, reporting and decision-making skills with a results-driven focusStrong and decisive leadership skills with ability to build effective and engaged teamsStrong financial and analytical skills in developing budgets and allocating appropriate resources to ensure a sustainable & profitable businessExperienced in managing multiple stakeholder relationships and project deadlines with competing priorities and limited resources.Direct immersion in task delivery and a willingness to balance strategy with practical implementation.The ability to work collaboratively with senior sector and functional stakeholdersConfident in presenting solutions and continuous improvement initiatives to client representativesDemonstrable experience in a general management role where you have held accountability for breadth of functions across the organisation (preferably services, hospitality or retail industry) The BenefitsAs a Manager with Compass Group, you will have the support, infrastructure, systems and processes that you would expect from a global organisational. To be recognised as an employer of choice we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs and company discounts. If you’re looking for a career where you set the standard for personal advancement, then Compass Group is for you. Working together, we will continue to experience success as the industry’s best.