Key Roles and Responsibilities:
Assist with sound and timely business decisions to drive short term and long-term performance. Provide team operational management in implementing presales support, quality assurance, training and the execution of the sales management system. Ensures that direct reports follow established policies and procedures in carrying out their daily activities. Improve sales performance by identifying and reporting areas for improvement in current processes. Supervises support and administrative employees in the functional area. Ensure that systems and data is kept accurate and up to date. Track sales metrics and manage accuracy, providing related reporting to the relevant stakeholders. Provide sales process management support to sales teams. Assist with opportunity/pipeline management and forecasting, predictive analytics and provide sales intelligence information. Work with internal stakeholders and benchmark external data to assist with the development of compensation plans. Executes audits on technology systems as required from time to time. Knowledge, Skills and Attributes :
An understanding of the vast range of IT operations and NTT service offerings Knowledge and understanding of IT industry environment and business needs Operational team management and leadership skills and able to effectively manage the resources that report to them Good collaboration skills and able to interact professionally Relationship skills and knowledge of the client environment Analytical in approach with good attention to detail Understanding of the local sales environment and ability to grasp the challenges facing the sales force Ability to identify trends and areas for improvement Good understanding of solution selling concepts and solid knowledge on sales process design Academic Qualifications and Certifications:
Bachelor’s degree Relevant certifications Required Experience:
Some relevant experience in similar role within a related environment Previous experience operationally managing a sales operations / effectiveness team Good experience dealing with stakeholders at various levels in the organisation Previous experience in the sales operations / effectiveness team management role Operational and tactical planning experience What will make you a good fit for the role?
manage and control booking and order management.
Support sales on quotation validation and management
