National Sales & Customer Experience Manager

The Role

The National Sales & Customer Experience Manager will work closely with the Marketing and Strategy team and Operations, to put the customer at the centre of everything we do, by executing a high-quality customer experience strategy across all facilities within Belgravia Leisure.

This position is responsible for developing and managing the customer journey to maximise new customers, growth, retention and profitability through the development of channel strategies, on-boarding, customer insights and the implementation of local and national sales through lead generation plans.

Willingness to travel interstate, attend various events and flexibility to accommodate early mornings, late evenings and some weekend work will be advantageous.

Key Accountability

Implement a high value customer proposition that addresses the needs of the client base across all channels

Project Management related to Sales & Customer Experience projects

Provide a high level of enthusiasm and direction to the Membership, Customer Service and Management teams including an annual training plan and training resources

Preparation, update and management of sales targets via local lead generations plans for all national campaigns

Analysis and reporting of sales performance, both successful and unsuccessful, to increase the success of marketing campaigns

Be the voice of our customers via the Ask Nicely and Mystery Shopper Programs in order to grow market penetration

Establish and lead a National Sales Leadership Group

Provide support to the national contact

ESSENTIAL:

Working with Children Check (or equivalent)

National Police Check

Previous experience in a similar position

Strong verbal/written communication and presentation skills

Previous experience in sales 

Flexibility to travel interstate/Overseas to meet business needs

Excellent leadership and influencing skills

Familiarity with the Health & Leisure Industry

DESIRABLE:

Track record of consistently meeting/exceeding sales quotas, both personally and as a leader

Demonstrated skills at building and leading front-line sales teams

Tertiary qualifications in Marketing